Economic Benefits Supervisor

El Paso County•El Paso, CO

7d•Hybrid

About The Position

Adult MA Ongoing is looking for an Economic Benefits Supervisor to join one of our Eligibility teams! We’re looking for an emotionally intelligent, positive, and motivated leader who enjoys developing employees, solving problems, and creating a supportive culture where staff feel valued, connected, and empowered to succeed. In this role, you’ll lead a team of five Eligibility Specialists, one Lead Worker and 2 Resource Navigators. These teams work directly with individuals, families and community partners who are pursuing Long-Term Care Services, Adult Financial Benefits and Food Assistance. You’ll provide coaching, guidance, and operational support while helping your team meet goals and provide timely, accurate, and customer-focused service. Your day-to-day work will include Conducting one on ones, motivating team members to meet their goals, facilitating team meetings, troubleshooting cases, conducting data analysis, relaying impactful feedback, responding to communications timely, creating efficient business processes, and working with leadership at all levels. You’ll also have opportunities to collaborate with community partners to strengthen services and improve outcomes for the families we serve. This is more than a supervisory role—it’s an opportunity to make a direct and positive impact on employees and the individuals and families they support throughout our community. If you’re a collaborative leader who brings energy, empathy, and a passion for helping others succeed, we’d love to have you join our team! Apply today for this exciting growth opportunity.

Requirements

High school diploma or equivalent education.
Three years of human services-related experience, including knowledge of eligibility determination or department of human services programs, resources, and policies and procedures.
Ability to obtain and maintain State database access for assigned program(s), such as Colorado Benefits Management System (CBMS) or Child Care Assistance Tracking System (CHATS).
Ability to lead and train others; ability to objectively review the performance of others.
Ability to communicate and work effectively with co-workers, clients, other agencies, and the public.
Ability to provide excellent customer service.
Ability to efficiently plan, schedule, and organize.
Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
Ability to use standard office equipment, including computer, fax machine, copier, and telephone.
Maintain regular and punctual attendance.
Must possess and maintain a valid driver's license.

Nice To Haves

Associate’s degree in a related field may substitute for one year of the required experience.
Bachelor’s degree in a related field may substitute for two years of the required experience.
Two years of experience with CBMS.
One year supervisory or leadership experience.
Long-term support and services experience.

Responsibilities

Supervises the planning, organizing, monitoring, and training of a variety of benefit programs, including but not limited to: Health First Colorado (formerly Medicaid), Colorado Child Care Assistance Program (CCCAP), Supplemental Nutritional Assistance Program (SNAP, formerly Food Stamps), Colorado Works, Adult Financial, and Long-Term Care.
Delegates and oversees special projects and activities.
Communicates the mission of the El Paso County Department of Human Services (DHS).
Interprets, communicates, and implements rules, policies, procedures, and regulations of assigned programs.
Recommends policy/procedure updates to senior-level staff; implements changes to business practices.
Supervises the daily operation of assigned unit(s); provides guidance, training, mentorship, and feedback to assigned staff.
Conducts performance evaluations and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary process.
Monitors and evaluates the quality and quantity of work completed by the unit; compares work to established standards.
Responds to error cases cited by Quality Assurance and other audits.
Coordinates and participates in Management Evaluation reviews.
Utilizes data and reports to meet program guidelines/expectations and identify areas of opportunity for potential improvement.
Ensures program is working to meet or exceed Colorado Department of Human Services C-Stat Program goals.
Prepares, designs, and implements plans for improvement in respective unit.
Monitors and tracks timeliness within the unit, division, and agency.
Monitors and ensures preparation for Local and State appeals.
Resolves problems between employees and clients; responds to client complaints and concerns; conducts County dispute resolutions.
Provides local presentations of DHS services and programs as assigned; may serve as liaison to the community.
Participates in internal and external committees as a representative of the department.
Performs other duties as required.
Supervises and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed.