Ecommerce Team Member - 1

Goodwill of Greater Washington•Woodbridge, VA

About The Position

The Ecommerce Team Member receives, inspects, researches, photographs, lists, and ships donated items for online sale. The role evaluates merchandise for its salability and determines relevant product details, such as type, function, value, authenticity, brand, and potential buyers. It creates detailed product photographs and persuasive sales descriptions, then posts items on eBay, Shopgoodwill.com, and other online marketplaces. The position also handles inventory organization and records, order packaging and staging, customer inquiries and onsite pickups, and warehouse product movement. The employee is accountable for working in accordance with divisional and organizational RISE values and expectations.

Requirements

At least six months of relevant work experience in a retail, warehouse, Ecommerce, or similar customer-service-focused environment.
Proficiency with Microsoft Office programs, including Word, Excel, and Outlook, and comfort using the internet.
Detail-oriented, self-starting, and able to learn Ecommerce requirements quickly.
Ability to complete assigned tasks quickly and efficiently while meeting departmental quotas.
Responsible, reliable, and extremely organized.
Ability to post and list products online in English.
Ability to conduct reliable research using the internet.
Familiarity with basic photographic principles and ability to operate a mid-level digital camera and upload photos to a computer.
Ability to work in a warehouse environment with temperature extremes, moderate dust, and noise.
Ability to lift and carry up to 30 pounds and to push and/or pull merchandise weighing up to 200 pounds using warehouse equipment.
Access to reliable transportation to work a variable schedule, including nights, weekends, and holidays.

Nice To Haves

High school diploma or GED.
Previous work experience in an Ecommerce, warehouse, or retail environment.

Responsibilities

Research potential merchandise using the internet, published guidelines, and expert consultation to assess item details and salability for online markets.
Update the online manifest system as needed.
Take clear, accurate photographs that adequately show an item's appearance, condition, dimensions, color, shape, composition, brand, model, and other relevant details.
Write persuasive and sufficiently detailed sales copy for merchandise.
Post items for sale using online systems, including eBay, Shopgoodwill.com, and other markets as needed.
Sort and store merchandise on racks, shelves, or in bins according to predetermined criteria.
Retrieve sold merchandise, package it appropriately, affix shipping labels, and stage it for shipment.
Maintain accurate records of posted and sold items, sales prices, inventory, and item origins and destinations using Microsoft Word, Excel, and other software.
Respond promptly to customer phone and email inquiries and support onsite pickup of purchased items.
Use warehouse equipment, such as pallet jacks and forklifts, to move products within and around the warehouse.
Coordinate and communicate with retail store Ecommerce representatives regarding items sent from their stores.
Maintain a quick and efficient work pace to meet posting quotas.
Maintain a professional appearance and follow Goodwill uniform standards.
Assist with warehouse logistics as assigned and follow policies and procedures.
Perform other duties as directed and assigned.