Ecommerce Team Member - 1
About The Position
The Ecommerce Team Member receives, inspects, researches, photographs, describes, lists, and ships donated items for online sale. The role uses online marketplaces and inventory systems to assess and present merchandise, maintain accurate records, and provide customer support. The employee is accountable for acting in accordance with divisional and organizational RISE values and expectations. This position works in a warehouse environment and may involve variable scheduling, including nights, weekends, and holidays. It requires efficient work to meet posting quotas, adherence to Goodwill uniform standards and procedures, and assistance with warehouse logistics as assigned.
Requirements
- At least six months of relevant work experience in retail, a warehouse, Ecommerce, or a similar customer-service-focused environment.
- Proficiency in Microsoft Office programs, including Word, Excel, and Outlook, and comfort using the internet.
- Detail-oriented, self-starting approach and ability to learn Ecommerce requirements quickly.
- Ability to complete assigned tasks quickly and efficiently while meeting departmental quotas.
- Reliability, responsibility, and strong organizational skills.
- Ability to post and list products online in English.
- Ability to conduct reliable internet research.
- Familiarity with basic photography principles and ability to operate a mid-level digital camera and upload photographs to a computer.
- Ability to work in a warehouse environment with temperature extremes, moderate dust, and noise.
- Ability to lift and carry up to 30 pounds and push or pull merchandise weighing up to 200 pounds using warehouse equipment.
- Reliable transportation to accommodate a variable schedule, including nights, weekends, and holidays.
Nice To Haves
- High school diploma or GED.
- Previous work experience in Ecommerce, a warehouse, or retail.
Responsibilities
- Research potential merchandise using the internet, published guidelines, and expert consultation to assess item details, authenticity, value, eligibility for vintage or antique status, potential buyers, and suitability for online sale; update the online manifest system as necessary.
- Take clear, accurate photographs that show relevant details of each item, including appearance, condition, size, color, shape, composition, brand, and model.
- Write persuasive sales copy with sufficient descriptive detail to help customers assess items.
- Post items for sale using eBay, Shopgoodwill.com, and other online markets as needed.
- Sort and place items on racks, shelves, or in bins according to established sequences or product codes.
- Retrieve merchandise, package it appropriately, attach shipping labels, and stage it for shipment.
- Maintain accurate records of posted and sold items, sales prices, inventory, origin, and destination using Microsoft Word, Excel, and other software.
- Respond promptly to customer phone and email inquiries and support onsite pickup of purchased items.
- Use warehouse equipment, such as pallet jacks and forklifts, to move products within and around the warehouse.
- Coordinate and communicate with retail store Ecommerce representatives about items sent from their stores.
- Maintain an efficient pace to meet posting quotas.
- Maintain a professional appearance in accordance with Goodwill uniform standards.
- Assist with warehouse logistics as assigned and follow policies and procedures.
- Perform other duties as directed and assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
