eCommerce Team Member I

Goodwill Industries of Middle Tennessee•Nashville, TN

1d•Onsite

About The Position

The eCommerce Team Member I assists the leadership team in reaching the operational goals of the site by working in various capacities at the eCommerce location. Team members may be asked to learn and perform production and supporting roles, including sorting, evaluating, photographing, creating online listings, shelving, picking, packing, and light housekeeping or maintenance. The role is in-person at the Nashville, Tennessee facility in a production-focused and safety-focused environment. Team members are expected to demonstrate and promote a positive culture grounded in teamwork, respect, uprightness, and empowerment. All positions have hourly quotas to reach.

Requirements

No education is required.
Previous employment or other activities demonstrating basic computer skills and/or mobile-device use for product-value research or taking detailed product photographs.
Willingness to follow directions, learn new skills, and apply them in daily work.
Ability to work respectfully and collaboratively with people from diverse groups.
Ability to work in a fast-paced, production-oriented environment focused on process, safety, and quality, and to meet and maintain quantity and quality quotas.
Teamwork skills and the ability to contribute to shared team or project outputs.
Ability to follow procedures and protocols, including password confidentiality and login and logout procedures, and adhere to organizational values.
Attention to detail and commitment to quality and safety.
Ability to identify and understand issues, compare information from different sources, and make appropriate decisions based on available facts and constraints.
Basic mathematical aptitude, including adding and subtracting two-digit numbers and multiplying and dividing by 10s and 100s, including with American units of money, weight, volume, and distance.
Basic computer and/or mobile-device skills.
Oral, written, visual, non-verbal, and listening communication skills sufficient to understand customer needs and convey information in person, in writing, and digitally.
Willingness to learn, receive feedback, and apply it to improve skills.
Ability to recognize risks, apply appropriate controls, and follow safety protocols.
Professionalism, reliability, organization, punctuality, consistent high-quality work, and ability to work with minimal supervision.
Ability to identify and respond impartially and effectively to internal and external customers and help maintain customer satisfaction.

Nice To Haves

Experience in retail, production, or hospitality management.

Responsibilities

Sort and prepare incoming products for online sale according to department guidelines, completing computerized forms accurately with appropriate details.
Take representative photographs that accurately convey product information and condition.
Use appropriate SEO keywords in auction titles and include relevant product information and specific condition details in auction descriptions.
Evaluate donations and inspect their quality and condition to determine whether they are appropriate for online sale.
Ensure posted items comply with applicable marketplace guidelines, GISD policies and procedures, and state and federal laws.
Stock, pick, package, and ship products accurately according to department guidelines.
Select appropriate box sizes and packing materials to protect products in transit while avoiding excessive material and postage costs.
Address customer inquiries according to department guidelines.
Flex between tasks and departments as directed, maintaining a cheerful and positive attitude.
Meet minimum production requirements and maintain the required work pace throughout the shift.
Use and maintain equipment properly and follow safety guidelines when processing and moving products.
Keep workstations and processing areas clean and organized, and complete assigned general warehouse housekeeping.
Follow directions and complete other assigned duties and tasks.