eCommerce Strategy & Insights Lead

Staples • Framingham, MA

1d

About The Position

The eCommerce Strategy & Insights Lead supports Staples B2C and B2B digital strategy by delivering insightful, actionable analyses that influence strategy and key growth initiatives. The role works closely with Product Management and Digital Experience partners to support digital site and marketing strategies, using hands-on data analysis in a fast-paced environment. The successful candidate collaborates across teams, manages multiple projects while maintaining accuracy and timeliness, and communicates findings to senior leadership and other business stakeholders in verbal and presentation formats.

The role contributes to a customer-centric digital experience across Staples’ mobile, desktop, and app platforms. It uses customer insights, analytics, testing, online merchandising, and campaigns to support customer conversion and profitable business results.

Requirements

• Strong analytical thinking and creative problem-solving skills.
• Excellent verbal and written communication skills, including the ability to communicate at the senior executive level.
• Ability to work collaboratively and proactively in a team environment.
• Ability to manage time, prioritize work, and thrive in a results-driven environment.
• Hands-on experience with statistical testing and predictive modeling.
• Bachelor’s degree in Data Science, Computer Science, Statistics, or equivalent work experience.
• At least 5 years of experience in a data analyst or related role.
• Advanced proficiency in SQL and Power BI or similar tools.
• Proficiency with relational databases and big data structures, including the ability to identify and resolve data inconsistencies.

Nice To Haves

• Master’s degree or advanced degree in a quantitative field.
• Track record of driving innovation and change through data analytics.
• Experience in e-commerce or marketing analytics.
• Data science and predictive modeling experience.
• Knowledge of AI and automation tools such as Databricks, Python, and R.

Responsibilities

• Work with Product Management and Digital Experience partners to provide analytical support for digital site and marketing strategies.
• Collect, structure, and analyze data from various sources to identify trends and actionable insights for strategic business decisions.
• Identify needs for self-service business intelligence dashboards and design, build, and deploy them.
• Partner with stakeholders on experimental design and readouts to assess digital initiatives, including A/B, pre-post, synthetic control, and geo-based experiments.
• Monitor analytics and key metrics and propose improvements as needed.
• Lead cross-functional projects and ensure collaboration and alignment among team members.
• Communicate complex data concepts and insights effectively to non-technical audiences.
• Mentor junior data analysts and guide them on complex analytical tasks.

Benefits

• 22 days of PTO and a holiday schedule with 7 observed paid holidays and 1 floating holiday.
• Online and retail discounts.
• Company match for 401(k).
• Physical and mental health wellness programs.
• May be eligible for bonuses or other variable compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior