Director / Team Lead, Integrated Insights & Strategy, Customer Strategy

Pfizer • New York City, NY

1d • Hybrid

About The Position

Pfizer’s Specialty Care Integrated Insights & Strategy (IIS) team is seeking a people leader to build and lead its newly consolidated Customer Strategy team. The role brings together above-brand customer-engagement and patient-solutions capabilities, connecting field, patient solutions, and omnichannel strategy across the Specialty Care portfolio. The Team Lead partners with US Commercial Customer Engagement (CEP) and Patient Solutions leaders at the portfolio level, while brand-aligned pods support therapeutic-area-specific work.

The leader oversees three connected areas: patient-solutions strategy, field and account strategy, and omnichannel and customer-engagement strategy. They hire, develop, mentor, and grow the team; set a high bar for strategic quality; foster curiosity and innovation; and shape how the team works in an AI-enabled model. The role uses IIS-built tools such as ORBIT and AnalogueOS to turn field, patient, and channel signals into action and to expand AI fluency across the team.

The position is a portfolio-level thought-partner role with direct engagement with US Commercial Customer Engagement and Patient Solutions leaders. It involves guiding strategy and analytics across customer engagement, patient services, field effectiveness, and account intelligence, as well as integrating work with data science, analytics engineering, market research, field and sales operations, and other cross-functional partners. The role also manages budget and spending, including primary market research and reporting and analytics contract resources, and has full people-leadership accountability for the Customer Strategy team.

This is a hybrid position requiring onsite work 2 to 3 days per week, with travel based on business needs. The annual base salary range is $189,200 to $315,400. The position is eligible for Pfizer’s Global Performance Plan with a 22.5% bonus target and for a share-based long-term incentive program. Relocation assistance may be available based on business needs and/or eligibility. Candidates must be authorized to work in the United States; work visa sponsorship is not available. The last date to apply is November 9, 2026.

Requirements

• BA/BS in Marketing, Psychology, Mathematics, Statistics, Engineering, or a related field.
• 12 or more years of experience in commercial analytics, consulting, or commercial strategy, including experience leading and developing teams.
• Deep customer-facing commercial fluency across field and sales effectiveness, patient services or hub and specialty-pharmacy dynamics, and omnichannel or customer engagement.
• Demonstrated ability to build, inspire, mentor, and develop high-performing cross-functional teams.
• Experience partnering with sales, customer-engagement, and account leadership and translating strategy into field and customer execution.
• In-depth knowledge of multiple analytic disciplines and commercial data sources, such as claims, specialty pharmacy, hub, CRM, and real-world data.
• Ability to serve as a thought partner to senior Commercial leaders and influence without authority.
• Strong entrepreneurial drive and ability to thrive on intellectual challenge while maintaining a high standard of quality.
• Sophisticated executive presence and excellent presentation, verbal, and written communication skills.
• Candidates must have permanent work authorization in the United States; work visa sponsorship is not available.

Nice To Haves

• MS or MBA in a relevant field.
• Prior experience in pharmaceutical or life sciences commercial analytics, including specialty channels, patient services, and field effectiveness.
• Familiarity with field-enablement and alerting tools such as PinPoint and with sales-force effectiveness methodologies.
• Familiarity with Pfizer GCA capabilities, including ORBIT, AnalogueOS, and OAE.
• Hands-on experience with AI tools in commercial settings.
• Breadth of diverse leadership experience and capabilities, including influencing and collaborating with peers, developing and coaching others, and guiding colleagues’ work to achieve meaningful outcomes and business impact.

Responsibilities

• Build, lead, and develop the Customer Strategy team across field and account, patient solutions, and omnichannel; hire for judgment and curiosity and support employees’ craft and career growth.
• Mentor and coach team members to frame sharper questions, develop and assert a point of view, and provide strategic consultancy.
• Foster innovation, intellectual curiosity, and high-quality work, setting standards and removing barriers to effective work.
• Shape the team’s operating model in an AI-enabled environment and develop the capabilities and ways of working needed to scale.
• Lead patient-solutions strategy in partnership with Patient Solutions, using hub, specialty-pharmacy, and patient-services data to improve patient starts, adherence, support, access, and the patient journey in concert with field teams.
• Direct field and account strategy, including field alert strategy, field-force sizing, structure and deployment analytics, and account-level intelligence for Key and National Account Directors.
• Partner with National Sales Directors and franchise leadership to translate portfolio priorities into measurable field actions and enable customer-facing colleagues.
• Direct omnichannel and customer-engagement strategy, coordinating message, channel, and field execution into a unified customer experience.
• Measure engagement effectiveness and inform resource-allocation and next-best-action decisions.
• Serve as the portfolio-level thought partner to US Commercial Customer Engagement and Patient Solutions leaders while brand-aligned pods address therapeutic-area-specific initiatives.
• Integrate work across data science, analytics engineering, market research, field and sales operations, and other cross-functional teams; advance use of novel data sources, including real-world data.
• Manage budget and spending, including primary market research and reporting and analytics contract resources.
• Oversee hiring, development, performance, and career growth for the Customer Strategy team; manage contingent workers and identify resourcing needs.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver/parental and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Eligibility for Pfizer’s Global Performance Plan with a bonus target of 22.5% of base salary.
• Eligibility to participate in a share-based long-term incentive program.
• Relocation assistance may be available based on business needs and/or eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Director