eCommerce Strategy & Insights Lead

Staples Canada • Framingham, MA

1d

About The Position

Staples is seeking an analytics professional to support its B2C and B2B digital strategy. The role delivers insightful, actionable analyses to influence strategy and growth initiatives. It requires strong hands-on data experience, collaboration and communication skills, and the ability to manage multiple projects in a fast-moving, diverse environment while maintaining accuracy and timeliness. The analyst communicates findings to senior leadership and business stakeholders through verbal and presentation formats.

The position works with Product Management and Digital Experience partners to support digital site and marketing strategies. It collects and analyzes data, develops self-service BI dashboards, supports experimental design and readouts, monitors key metrics, leads cross-functional projects, translates complex concepts for non-technical audiences, and mentors junior analysts.

Requirements

• Bachelor’s degree in Data Science, Computer Science, Statistics, or equivalent work experience.
• At least 5 years of experience in a data analyst or related role.
• Advanced proficiency in SQL and Power BI or similar tools.
• Proficiency with relational databases and big data structures, including the ability to identify and resolve data inconsistencies.
• Hands-on experience with statistical testing and predictive modeling.
• Strong analytical thinking and creative problem-solving skills.
• Excellent verbal and written communication skills, including the ability to communicate at the senior executive level.
• Ability to work collaboratively and proactively in a team environment.
• Ability to manage time, prioritize work, and thrive in a results-driven environment.

Nice To Haves

• Master’s degree or advanced degree in a quantitative field.
• Track record of driving innovation and change through data analytics.
• Experience in e-commerce or marketing analytics.
• Data science and predictive modeling experience.
• Knowledge of AI and automation tools such as Databricks, Python, and R.

Responsibilities

• Work with Product Management and Digital Experience partners to provide analytical support for digital site and marketing strategies.
• Collect, structure, and analyze data from multiple sources to identify trends and actionable insights.
• Identify needs for and design, build, and deploy self-service business intelligence dashboards.
• Partner with stakeholders on experimental design and readouts for digital initiatives, including A/B, pre-post, synthetic control, and geo-based experiments.
• Monitor analytics and key metrics and propose improvements as needed.
• Lead cross-functional projects and support collaboration and alignment among team members.
• Communicate complex data concepts and insights to non-technical audiences.
• Mentor junior data analysts and guide them on complex analytical tasks.

Benefits

• 22 days of PTO and a holiday schedule with 7 observed paid holidays and 1 floating holiday.
• Online and retail discounts.
• Company match 401(k).
• Physical and mental health wellness programs.
• Inclusive culture with associate-led Business Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior