eCommerce Specialist

Optimum•Piscataway Township, NJ

1d•$33,696 - $55,357

About The Position

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. The eCommerce specialist warmly responds to customer service inquiries, resolving issues, and making sure customers are happy with both our products and support. This is a great opportunity to show your sales skills over email and chat! Great base + commission opportunity!

Requirements

High School diploma or GED required, two years college preferred
Experience selling in a performance managed environment that is a technology focused with high volume sales through email and chat
Must be able to engage customers with excellent interpersonal skills, focus on rapport building, listening, and questioning skills, in a fast-paced sale, commission based, and customer service environment
Computer skills using Windows based systems, including databases & billing systems required
Must be able to exhibit strong grammar and spelling as wells as written and oral communications skills to a standard as set by Optimum
Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business
Applicants must be authorized to work for ANY employer in the U.S.

Responsibilities

Provide high value-added sales, primarily by chat and email, to potential customers or to expand services to existing customers, who visit our branded web site, by accessing the customers' needs and push all Optimum products and services.
Meet Optimum technology, product, and service sales targets, in a commission driven environment, by engaging customers through explanation of the overall value, features and benefits of all products and service, and promotions specifics for each region.
Enter pertinent information to customer accounts accurately using proper service codes and one-time charges while working in multiple systems simultaneously.
Respond appropriately and professionally to questions from pending and current customers regarding sales related issues.
Utilize rapport building to proactively attempt to upsell customers to additional ancillary products by probing, customizing offer and rebutting objections.
Maintain an advanced and current knowledge base of Optimum products.