eCommerce Solution Specialist (eCommerce)

Supermicro • San Jose, CA

23h • Onsite

About The Position

This position provides direct customer support through live chat, email, and other support channels for Supermicro eStore customers. The role is responsible for ensuring a positive user experience and high levels of customer satisfaction. Strong communication skills—both written and verbal—are essential. Supermicro offers robust, high-performance server system solutions, and its eCommerce platform is designed to highlight these products along with key components and support. The Supermicro eStore serves as a primary destination for learning about the company’s innovations and purchasing products online. We are seeking talented, patient, and customer-focused individuals to join the eStore team.

Requirements

• Bachelor or Master’s degree in business or EE/CE/CS with a strong quantitative background preferred
• 1-2 years of eCommerce experience within a transactional website environment
• 1-2 years of experience in a job in the PC/Server market (PC/server system product support and management preferred)
• Strong communication, problem solving skills to interface with cross-functional teams as well as agencies to support the eStore partnerships business
• Strong concept testing experience with an eye for usability, copy and customer experience
• Solid track record of out of box thinking and strategy for an online system support
• Understanding of how users interact with websites and how to maximize effectiveness
• Highly analytical, creative, detail oriented, organized, good team player
• Self-starter approach to work, with an eagerness to consistently exceed objectives and improve processes

Responsibilities

• Supports Supermicro eStore system, including live chat, email, or any customer support to Supermicro eStore customers
• Acts as the product expert, with deep technical understanding, engaging with both the product support team and programming team to provide correct product solutions/configurations to customers
• Builds strong relationships with internal product teams, aligns strategy and bring product to life with optimized system configuration support
• Aligns product offering with target customer segment, considering market trends and competitive landscape
• Identify requirements and support implementation of eStore system
• Coordinates Supermicro eStore system reviews with marketing and product teams

Benefits

• comprehensive benefits package
• participation in bonus and equity award programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level