Ecommerce Shipping & Fulfillment Lead

The Suit Depot • Oak Park, MI

7d • $25 - $28 • Onsite

About The Position

The Ecommerce Shipping & Fulfillment Lead owns the retailer’s daily ecommerce shipping operation. The goal is to ship every order that can ship that day correctly, and to have a clear resolution underway by the end of the day for any order that cannot ship.

This is a hands-on role involving picking merchandise, packing orders, operating shipping software, investigating inventory discrepancies, prioritizing Express and marketplace orders, coordinating occasional assistance, and reconciling fulfillment at the end of the day. Typical volume is approximately 40 orders and 57 units per day, with busy days around 85 orders and 114 units and peak days above 100 orders.

The position is fully on-site in Oak Park, Michigan, Monday through Friday, approximately 9:00 AM to 5:00 PM. Compensation is $25–$28 per hour, depending on experience and demonstrated capability. Experience with the listed tools is helpful but not required; systems will be taught. The employer emphasizes ownership, reliability, attention to detail, process discipline, problem-solving, and follow-through.

Requirements

• Regular hands-on fulfillment experience, including picking, packing, and shipping, across several activities in the application checklist.
• Comfort working with many SKUs, sizes, and variants.
• Comfort using computer-based order, inventory, and shipping systems.
• Ability to investigate inventory discrepancies before escalating them.
• Deadline-driven, with the ability to work independently after training.
• Ability to coordinate occasional help.
• Ability to work fully on-site in Oak Park, Michigan, Monday through Friday, approximately 9:00 AM–5:00 PM.

Nice To Haves

• Experience with Shopify, ShipStation, BR Picklist, RFID, UPS, USPS, or FedEx; experience with these exact tools is helpful but not required.

Responsibilities

• Pick merchandise and pack ecommerce orders.
• Use shipping software and ensure orders are shipped accurately, including the correct product, SKU, size, length, color, quantity, and service.
• Prioritize Overnight, Express, Amazon, eBay, and other approved commitment orders before the approximately 4:00 PM cutoff.
• Investigate inventory problems using Shopify, RFID, the warehouse, and the retail store before determining that an item is unavailable.
• Reconcile orders at the end of the day, including what shipped, what did not ship, why, the next steps, and who owns each resolution.
• Maintain processes and backup coverage so shipping operations do not depend on one person.
• Coordinate occasional help when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed