eCommerce Sales Consultant (Inbound Sales)
About The Position
JNH Lifestyles, a leader in premium infrared saunas for over 30 years, is seeking an eCommerce Sales Consultant for an inbound sales role. In this position, you will guide customers through their buying journey, which often begins online. Your role involves educating customers, building trust, and helping them make informed purchasing decisions by providing expert advice and exceptional customer service. This is a consultative sales position where all customer inquiries are generated through the company's marketing efforts, eliminating the need for cold calling or prospecting. The products range from approximately $999 to over $10,000, offering an opportunity for relationship-based selling and delivering a premium customer experience.
Requirements
- Minimum 2 years of experience in sales, customer consulting, or account management.
- Strong verbal and written communication skills.
- Comfortable communicating by phone, email, and live chat.
- Excellent follow-up and organizational skills.
- Strong computer skills and the ability to learn CRM and eCommerce systems.
- Self-motivated and able to manage multiple customer conversations simultaneously.
- Positive attitude with a strong commitment to customer satisfaction.
- Authorized to work in the United States.
Nice To Haves
- Experience selling premium consumer products
- Experience selling furniture
- Experience selling home improvement products
- Experience selling wellness products
- Experience selling fitness equipment
- Experience selling luxury retail items
- Experience selling medical devices
- Experience selling appliances
- Experience in eCommerce sales
- Experience selling high-ticket consumer products
Responsibilities
- Respond promptly to inbound phone calls, live chats, emails, and website inquiries.
- Consult with customers to understand their goals, lifestyle, and wellness needs.
- Recommend the most appropriate sauna and accessories based on each customer's situation.
- Educate customers on product features, installation requirements, electrical requirements, warranty coverage, and available financing options.
- Build customer confidence through honest, knowledgeable, and professional communication.
- Follow up consistently with quotes, abandoned carts, and previous inquiries.
- Maintain accurate customer records and sales activities in the CRM system.
- Work closely with operations and customer service teams to ensure a smooth customer experience.
- Meet monthly sales and performance goals while maintaining excellent customer satisfaction.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-Sponsored 401(k)
- Paid Vacation
- Paid Sick Leave
- Employee Discounts
- Paid Product Training
- Career Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
