eCommerce Platform Coordinator/Specialist

ESRhealthcare and EXEC STAFF RECRUITERS•Phoenix, AZ

3d•Remote

About The Position

The eCommerce Platform Coordinator/Specialist is responsible for managing, optimizing, and maintaining the company's online sales platforms. This role ensures product data accuracy, platform stability, operational efficiency, and alignment with commercial goals. Reporting to the Director of IT, this role owns the day-to-day performance, optimization, and governance of an organization's eCommerce platforms.

Requirements

5+ years in an eCommerce operations or platform coordination role
Experience with CMS and PIM tools
Proficiency in web analytics (GA4)
Understanding of SEO fundamentals, product taxonomy, and UX best practices
Ability to manage multiple tasks, deadlines, and stakeholders
Comfortable working with Web Technologies: REST/Web API, HTML5/SCSS, and JSON/XML, to communicate effectively with our 3rd Party web development partner
Strong problem-solving skills and attention to detail
Excellent communication and documentation skills

Nice To Haves

eCommerce Platform experience in Znode or bespoke systems or other types of eCommerce platform experience will work

Responsibilities

Oversee daily operations across platforms such as Znode and bespoke systems. Ensure uptime, functionality, and seamless user experience
Maintain accurate product listings, pricing, categorization, SEO metadata, and digital assets
Publish banners, landing pages, promotions, and seasonal updates in collaboration with marketing and design teams
Liaise with external developers to troubleshoot bugs, integrations, and platform enhancements
Monitor and provide actionable insights
Identify inefficiencies and implement improvements across product onboarding, content workflows, and platform processes
Work closely with merchandising, logistics, customer service, and marketing to ensure alignment and smooth operations
Conduct regular audits of product pages, checkout flows, mobile responsiveness, and site performance
Coordinate with third-party partners (payment gateways, search tools, review platforms, etc.)