eCommerce & Parts System Coordinator

Wagner Equipment•Aurora, CO

8h•$66,698 - $91,768•Hybrid

About The Position

The Parts Systems and eCommerce Coordinator is responsible for the management and development of Parts Systems processes including eCommerce, Parts, DBS, WMS Systems, Freight Systems, and Logistics in a manner that reflects the company’s vision of working as “One Professional Team.”

Requirements

Bachelor’s degree in Business, Information Technology, or related field, or equivalent experience.
Experience in eCommerce, dealership operations, business systems, and/or logistics.
Knowledge of dealer business systems, transportation, warehousing, and distribution processes.
Customer service, technical, mechanical, or administrative experience preferred.
Standing, walking, talking, sitting, use of hands & hearing
Regular sitting, standing, walking, and use of hands for computer-based work.
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Customer Software & Digital Solutions Support
Safety Awareness & Compliance
Organization & Attention to Detail
Effective Communication & Collaboration
Problem-Solving & Analytical Thinking
Process Improvement & Continuous Learning

Responsibilities

Lead and support Parts systems, operations, logistics, and eCommerce initiatives to improve efficiency, customer experience, and financial performance.
Analyze business processes, identify improvement opportunities, and implement system enhancements across Parts operations, including, eCommerce, WMS, distribution, freight, and inventory management.
Manage and support customer-facing digital solutions and eCommerce platforms, including strategy, deployment, growth initiatives, performance metrics, and integration with company systems.
Collaborate with IT, Sales, Marketing, Product Support, Caterpillar, customers, and internal stakeholders to develop solutions, drive adoption, and ensure business objectives are achieved.
Establish, monitor, and report on departmental budgets, sales goals, KPIs, and operational performance metrics to support informed decision-making.
Develop and maintain documentation of processes, procedures, controls, training, and audit programs to ensure compliance, data integrity, operational consistency, and effective use of systems.
Foster strong relationships with customers, Caterpillar, dealer peers, vendors, and internal teams while staying current on industry trends, emerging technologies, and best practices.
Define reporting requirements and collaborate with BI resources to deliver dashboards and metrics that provide transparency into business performance, operational processes, and data accuracy for end users, leadership, and stakeholders.
Perform other duties as assigned by management.
Research and resolve back orders, inventory discrepancies, parts availability issues, and technical concerns, including identifying alternative sourcing solutions when needed.
Verify part specifications, investigate and report quality or dimensional discrepancies, and coordinate corrective actions with Caterpillar and vendors.
Coordinate the identification, removal, and warranty recovery of obsolete, incorrect, or non-compliant inventory.
Provide backup support for Parts Administration functions, including inventory management, WIP, stock orders, customer support, and related operational activities.

Benefits

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K
Company contribution up to 7% for retirement plans
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU services (payroll deductions savings, accounts, loans, VISA card, and more)
Supplemental life Insurance
Critical Illness + Accidental Insurance
ID WatchDog
Discounted employee phone plans