Ecommerce Account Coordinator

The Step2 Company, LLC•Streetsboro, OH

2d•Hybrid

About The Position

The eCommerce Account Coordinator is the day-to-day operational support to our Amazon and Wayfair global businesses. This role combines platform expertise, analytical thinking, and strong cross-functional coordination to protect and grow Step2's pure play ecommerce presence — maintaining listing integrity, resolving operational issues, managing promotions, and ensuring Step2 competes at full strength on the world's largest eCommerce platforms. New item setup is owned by the eCommerce Merchandising team; this role focuses on account health, commercial operations, and performance optimization for the existing catalog.

Requirements

Bachelor's degree in Business, Marketing, Communications, or a related field preferred
1–3 years of experience in e-commerce, Amazon Vendor Central, or retail operations
Working knowledge of Amazon Vendor Central and Wayfair Partner Home and its tools/processes; experience with multi-country accounts a plus
Strong Excel or Google Sheets skills (pivot tables, v-lookups, data analysis)
Working experience with product syndication, digital shelf monitoring, and project management tools
Detail-oriented, self-starter with excellent organizational and follow-through skills
Proven ability to establish, nurture, and maintain strong relationships with stakeholders and team members to drive collaboration, trust, and long-term success
Demonstrated ability to analyze data, identify patterns and trends to support informed decision-making and problem-solving
Comfortable working in a fast-paced environment and juggling multiple competing priorities

Responsibilities

Serve as the primary operator of Amazon Vendor Central and Wayfair Partner Home across all Step2 markets (US, CA, MX) — maintaining account health and ensuring listings are accurate, compliant, and retail-ready.
Conduct regular 80/20 ASIN reviews utilizing internal PDP monitor tools — monitoring top-performing products for content gaps, suppressed listings, and competitive threats; driving resolution with urgency.
Monitor and resolve suppressed or stranded listings — identify root causes and partner with internal teams and retailers to resolve quickly.
Manage and track Amazon Vendor Central and Wayfair Partner Home cases (RBS and other) — escalate appropriately and close the loop with stakeholders.
Validate new listing accuracy after item syndication by ecommerce merchandising team and syndicate PDP content updates as they become available.
Monitor pricing across Amazon and competitive platforms — flag disruptive retail pricing and coordinate enforcement with sales and sales support teams.
Maintain key operational documentation and trackers in organization’s project management tools— item readiness, pricing, promotional calendars, and account health logs.
Complete direct validation compliance submission process in collaboration with the Product Safety team and test lab to avoid product suppression.
Partner regularly with Merchandising, Creative, Sales, Product Safety, Product Quality and Commercial teams to ensure Amazon is aligned with broader business priorities.