Winter Co-op/eCommerce Operations & Analytics
About The Position
The eCommerce Operations & Digital Analytics Co-op supports the day-to-day operations, quality assurance, analytics, and continuous improvement of GSK’s eCommerce platforms, including GSKDirect and eCustomer Solutions (eCS). The role provides hands-on experience with digital commerce platforms, customer experience analytics, website quality assurance, operational processes, and cross-functional eCommerce initiatives. The co-op works with Adobe Analytics, Quantum Metric, and Qualtrics to analyze website usage, session replays, and Voice of Customer feedback. This position is intended for a student interested in eCommerce, digital analytics, customer experience, business operations, or technology who enjoys working with data and solving practical business problems. The assignment lasts six months, approximately January through July 2027, and requires 35–40 hours per week. It is a temporary role as an Atrium employee assigned to GSK. Candidates hired for an onsite or hybrid role who live more than 50 miles from the assigned work location may be eligible for a one-time relocation stipend. The role is eligible for overtime pay in accordance with applicable requirements.
Requirements
- Pursuing a Bachelor’s or Master’s degree in Business, Marketing, Analytics, Information Systems, Technology, Communications, Supply Chain, or a related field.
- Strong proficiency with Microsoft Office, particularly Excel and PowerPoint.
- Comfortable working with data and identifying patterns or trends.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple assignments and prioritize work effectively.
- Demonstrated problem-solving skills and willingness to learn new systems and technologies.
- Ability to work collaboratively within a cross-functional team environment.
- Must be able to work full-time, 35–40 hours per week, throughout the six-month assignment, approximately January through July 2027.
- Must have active student status and/or be within 12 months post-graduation from a BS or MS degree program; post-doctoral candidates are not eligible.
- Must successfully pass a drug screen and background check before the target assignment start date.
- A passing score on the GSK Digital Assessment is required to proceed in the application process.
Nice To Haves
- Interest or coursework in eCommerce, digital marketing, business analytics, customer experience, information systems, or web technologies.
- Experience with or exposure to digital analytics platforms such as Adobe Analytics.
- Familiarity with customer experience or Voice of Customer tools such as Qualtrics.
- Familiarity with digital experience or session-replay tools such as Quantum Metric.
- Exposure to ServiceNow or another ticketing/workflow management platform.
- Experience analyzing datasets in Excel and translating findings into business insights.
- Experience performing website, application, or email quality assurance/testing.
- Experience developing process documentation, SOPs, or training materials.
- Curiosity about how digital platforms, data, customer feedback, and business operations work together to improve customer experience.
Responsibilities
- Support management and tracking of ServiceNow tickets, including access requests, incidents, website requests, and other eCommerce support needs.
- Assist with website configuration requests and quality assurance activities for GSKDirect.com.
- Support product and content updates across GSKDirect and eCS.
- Assist with ongoing support and analysis related to GSK Easy Pay.
- Identify, document, and escalate website or customer experience issues.
- Support Adobe Analytics reporting and analysis of website traffic, usage, and customer behavior.
- Review Quantum Metric session replays to identify customer experience trends and potential website improvements.
- Analyze Qualtrics Voice of Customer survey feedback and identify recurring themes and opportunities.
- Assist in developing recurring GSKDirect performance metrics and reporting.
- Summarize findings into clear, actionable insights for the eCommerce team.
- Perform quality assurance testing for GSKDirect website updates and email deployments.
- Validate content, links, formatting, and customer experience before deployment.
- Support investigation of potential website issues using available analytics and session-replay tools.
- Assist with customer email database maintenance, including reviewing bounce and block reports.
- Review automated report distribution lists and identify opportunities for cleanup or optimization.
- Create, review, and maintain standard operating procedures and supporting documentation.
- Document recurring eCommerce processes and recommend opportunities to simplify or standardize activities.
- Support ad hoc analysis and projects for the eCommerce team.
- Partner with team members to translate data and customer feedback into potential website and operational enhancements.
Benefits
- Competitive hourly pay rate and benefits; benefits eligibility is determined the month following the date of hire.
- Eligible candidates hired for an onsite or hybrid role who reside more than 50 miles from the assigned work location may receive a one-time relocation stipend to help offset housing and relocation expenses.
- Eligible for overtime pay in accordance with federal and state requirements. Compensation and benefits are provided by Atrium, with terms presented upon offer.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
