eCommerce Fulfillment Specialist

DHL Supply Chain•Memphis, TN

6d•Onsite

About The Position

The eCommerce Fulfillment Specialist is a cross-functional warehouse position trained in inbound processing, order fulfillment, order packaging, and customer returns processing. The primary responsibility is the safe, secure, and accurate fulfillment of online customer orders. The role is also cross-trained in inbound receipt and replenishment of unit and case inventory, picking orders with a handheld RF device or manual pick sheet, and configuring, packing, and preparing customer parcels for shipment. Secondary assignments include online return inspection and credit, return salvage, inventory control, and parcel loading and shipment. The position operates in a highly automated pick/pack environment and requires adherence to customer requirements, quality programs, health and hygiene standards, and workplace safety practices.

Requirements

High school diploma or equivalent; listed as preferred.
0 to 12 months of warehouse experience; listed as preferred.
Thorough understanding of health and hygiene standards for returns processing.
Ability to follow product, packaging, quality, compliance, and special-handling requirements.

Nice To Haves

High school diploma or equivalent.
0 to 12 months of experience in a warehouse setting.

Responsibilities

Pick customer orders or shipments with a handheld RF device, ensuring the correct quantities and products are selected and prepared for shipment.
Package products into bags, boxes, or totes according to customer specifications, product specifications, and packaging requirements.
Unload, segregate, count, and prepare supplier and warehouse-transfer inventory for compliance checks, pre-receipt checks, and system receipt.
Receive single-unit items and multiple-unit cases through the Warehouse Management System, scanning inventory and ensuring accurate counts, descriptions, product families, and UPCs.
Build put-away carts with single-item, multi-item, and specialized case inventory, and scan items into forward pick locations.
Process case- and unit-level inventory according to customer quality compliance, quality assurance, and conflict-resolution programs; check, log, resolve, and communicate inventory or shipment issues as required.
Count and process inventory by location, unit count, size, barcode, and product type during reconciliation and receiving.
Use system screens to monitor and move workload through the system; verify items are in their original packaging before scanning.
Assist with physical inventories and accurately count and reconcile customer unit and case inventory.
Inspect returned items for wear and determine whether to issue customer credit, return sellable products to inventory, or prepare unsellable products for destruction.
Repackage and label sellable returned items, and identify items requiring special processing or separation, such as hazardous materials, store services, research, or salvage.
Ensure scanned freight reaches the appropriate destination, such as a slot, destruction, or salvage area.
Load, unload, move, stock, stage, and transport products to shipping locations using non-powered material handling equipment.
Follow special handling requirements for specific product categories, including bridal wear.
Generate and use system reports and audit sheets to evaluate shift progress; document quality checks and enter them into the system.
Maintain a clean, neat, orderly, and safe work area and complete daily equipment inspections.
Perform other duties as assigned by management or the customer.