eCommerce Fulfillment Specialist

DHL (Supply Chain)•Memphis, AL

6d•Onsite

About The Position

The eCommerce Fulfillment Specialist is a cross-functional warehouse role trained in inbound processing, order fulfillment and packaging, and customer returns processing. The primary responsibility is to fulfill online customer orders safely, securely, and accurately. The specialist is also cross-trained in inventory receipt and replenishment, order picking using a handheld RF device or manual pick sheet, and configuring, packing, and preparing customer parcels for shipment. Additional assignments may include returns inspection and credit, returns salvage, inventory control, and parcel loading and shipment.

Requirements

High school diploma or equivalent is preferred.
Zero to 12 months of warehouse experience is preferred.
Ability to perform the listed fulfillment, inventory, receiving, returns, quality-control, and material-handling duties.
Thorough understanding of health and hygiene standards for returns inspection and processing.

Nice To Haves

High school diploma or equivalent.
Zero to 12 months of experience in a warehouse setting.

Responsibilities

Pick customer orders or shipments using a handheld RF device, confirming the correct product and quantity and preparing orders for shipment in an automated pick/pack environment.
Package products in bags, boxes, or totes according to customer specifications, and follow product and packaging requirements.
Unload, segregate, count, and prepare supplier and warehouse-transfer inventory for compliance checks and receipt.
Receive single-unit and case inventory through the Warehouse Management System, scanning and recording accurate counts and product information before sortation.
Build put-away carts and scan inventory to assign items to forward-pick locations.
Process inventory in accordance with customer quality compliance, quality assurance, and conflict-resolution programs; check, document, resolve, and report inventory or shipment issues as required.
Count and process inventory by location, unit count, size, barcode, and product type during reconciliation and receiving.
Use system screens to monitor and move workload through the system; verify items are in their original packaging before scanning.
Assist with physical inventories and accurately count and reconcile customer unit and case inventory.
Inspect returned items, determine disposition, issue customer credits as applicable, and return sellable items to inventory after repackaging and labeling; prepare unsellable items for destruction.
Identify items requiring special processing or separation and ensure scanned freight reaches the appropriate destination, such as a slot, destruction, or salvage.
Load, unload, move, stock, stage, and transport products to shipping locations using non-powered material handling equipment.
Follow special handling requirements for specific product categories, including bridal wear.
Generate and use system reports and audit sheets to evaluate shift progress.
Document quality checks and enter results into the system.
Maintain a clean, orderly, and safe work area and complete daily equipment inspections.
Perform other duties assigned by management or the customer.