Ecommerce Associate - Full Time
About The Position
The Ecommerce Associate performs functions associated with Goodwill Keystone Area’s participation in the Shopgoodwill.com auction site, from receiving products through posting them online and reconciling funds. The role supports product flow and production goals, prepares and lists items, handles customer communications, and completes shipping-related duties. Associates are expected to provide positive internal and external customer service, support Goodwill Keystone Area’s mission, maintain a clean and safe work area, and communicate progress, problems, and concerns to the Ecommerce Production Manager.
Requirements
- Ability to read, write, understand, and communicate information effectively.
- Ability to perform basic mathematical calculations.
- Ability to bend, stoop, and crouch.
- Ability to lift up to 50 pounds.
- Ability to push and pull palletized containers with a manual pallet jack using 40 pounds of force over a distance of 50 feet for 25% of the shift.
- Ability to occasionally lift 35 pounds from ground level to waist level for more than 75% of the shift.
- Ability to repeatedly bend forward or sideways 60 degrees from a seated position to place or remove items from containers every 30 seconds for more than 75% of the shift.
- Ability to sit at a desk for prolonged periods for more than 75% of the shift.
- Ability to perform repetitive hand and wrist motions associated with keyboard and mouse use every few seconds for more than 75% of the shift.
Nice To Haves
- High school diploma or GED equivalent preferred.
- Knowledge of computers, antiques, and collectibles is helpful.
Responsibilities
- Assist the Ecommerce Production Manager in monitoring product flow and production numbers posted online, meeting goals and productivity standards.
- Maintain the area used to receive items.
- Photograph and list items online in accordance with current program or application best practices.
- Learn and use new technology, websites, and applications as the department evolves.
- Monitor the website for required daily data.
- Reply to customer emails promptly and handle inquiries impartially and fairly.
- Pull orders, package items according to shipping guidelines, follow shipment tracking as needed, and track shipping and handling expenses.
- Attend meetings and training programs as required.
- Clean and maintain the work area daily.
- Represent Goodwill Keystone Area and its mission positively through exceptional internal and external customer service.
- Support additional tasks and projects as needed.
- Promote workplace safety and perform duties in accordance with safety requirements.
- Communicate progress, problems, and concerns to the Ecommerce Production Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
