eCommerce Assistant Manager - FT - N Charleston

Goodwill Industries of Upstate/Midlands South Carolina•North Charleston, SC

33d•Onsite

About The Position

Assists the E-Commerce Manager in the operation and management of the E-Commerce operation by performing the following duties personally or through supporting team members. This role demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect, and Excellence (I-CARE Values) and provides amazing customer experiences to all internal and external customers. The position acts as an ambassador of Palmetto Goodwill and embraces an expectation of learning and growth, enthusiastically participating in training and development. It celebrates and supports a culture of diversity, inclusivity, and belonging, ensuring team members feel respected, accepted, and included. The role exceeds established production goals, maintains a clean work environment, and demonstrates mastery of quality assurance, jewelry sorting, photography, listing, and shipping roles. It also involves obtaining and maintaining forklift, walk-behind stacker, First Aid/CPR/BBP certifications, training team members, providing coaching, and monitoring customer service issues. The role reviews seller information for compliance, leads retail team activities in the absence of management, ensures compliance with safety and operational procedures, and reports security issues. It also trains E-Commerce Team Member III in delivering new team member training, verifies merchandise quality and quantity, coordinates transportation shipments, optimizes floor space, assists truck drivers, attends meetings, complies with all agency policies and regulatory standards, travels occasionally, and works flexible hours including opening and closing locations.

Requirements

Understand English and comprehend verbal and written instructions.
Read and understand Retail Production and Training manuals.
Follow process instructions effectively and efficiently.
Multitask effectively.
Adapt to frequent changes, delays, or unexpected events.
Work independently with minimal supervision after receiving instructions.
Thrive in a dynamic, fast-paced environment.
Use mobile devices, cameras, and computers.
Use manual and mechanized shipping equipment.
Operate a computer independently and enter descriptive data for online customers.
Read small print and markings with or without assistive devices.
Recognize and report poor or unacceptable quality items.
Work effectively in a team environment.
Interact professionally with customers and a diverse workforce.
Work a flexible schedule, including weekends.
Have reliable transportation to and from work.
Obtain and maintain Powered Industrial Truck certification.
Basic computer skills, including familiarity with retail systems and programs such as Microsoft Word.
Excellent customer service skills.
Multicultural sensitivity and the ability to demonstrate awareness and respect for diverse people and cultures.
Ability to effectively present information one-on-one to customers and team members using tact, courtesy, and cooperation.

Nice To Haves

Six months of experience as an E-Commerce Shift Leader II

Responsibilities

Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect, and Excellence (I-CARE Values).
Provides amazing customer experiences to all internal and external customers (ACE Values).
Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
Embraces an expectation of learning and growth.
Enthusiastically participates in training and development.
Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill.
Ensures team members feel respected, accepted, and included.
Exceeds established production goals corresponding to role in the E-Commerce location.
Maintains a clean work environment.
Demonstrates mastery of quality assurance, jewelry sorting, photography, listing, and shipping roles through evaluation.
Obtains and maintains forklift and walk-behind stacker certification.
Obtains and maintains First Aid / CPR / Bloodborne Pathogen (BBP) certification.
Trains team members during onboarding and sets a positive example for all team members.
Recognizes when team members need coaching and provides immediate coaching when appropriate.
Monitors and resolves customer service issues, including returns and disputes.
Reviews seller information on ShopGoodwill.com and other marketplaces to ensure compliance with posting requirements, item descriptions, etiquette, and related standards.
Leads retail team and store activities in the absence of, and at the direction of, the E-Commerce Manager and/or E-Commerce Assistant Manager.
Ensures compliance with safety, security, sales, cash handling, and recordkeeping procedures outlined in the Standard Operating Procedures.
Reports known or suspected security and theft issues to the Manager of Retail Operations, Loss Prevention, and the Vice President of Donated Goods.
Trains E-Commerce Team Member III in delivering new team member training.
Demonstrates mastery of production and customer service management through evaluation.
Verifies that the quality and quantity of merchandise meets sales and production standards.
Coordinates transportation shipments and reporting on a daily basis.
Optimizes floor space based on product flow to ensure efficient production.
Assists truck drivers and other agency personnel as needed.
Attends meetings as required.
Complies with all agency policies, procedures, and safety standards while maintaining compliance with CARF, Department of Labor, and other regulatory standards.
Travels occasionally for business-related activities.
Works flexible hours, including opening and closing assigned E-Commerce locations and securing the building as required.
Responds to emergencies when needed.
Performs other job-related duties as assigned.