ECM Program Supervisor
About The Position
The ECM Program Supervisor manages and supervises program staff and must understand and be capable of performing all duties assigned to supervisees. The role provides direct support to staff, oversees service quality and the tracking and completion of documentation, trains and onboards new employees, ensures program coverage, and contributes to the management team. Enhanced Care Management (ECM) is a Medi-Cal managed care benefit that coordinates services and comprehensive care management to address the clinical and non-clinical needs of high-need youth and families. Seneca Family of Agencies provides mental health, community-based, and educational services to traditionally marginalized communities and emphasizes diversity, equity, and inclusion.
Requirements
- Master’s degree in psychology, counseling, social work, or a related subject area; a bachelor’s degree plus three years of experience providing direct services to clients may be considered instead.
- Ability to work as part of and supervise a multidisciplinary team.
- Ability to work with a diverse population.
- Good organizational and writing skills.
- Willingness to respond to crisis situations as needed and participate in a rotating emergency on-call system.
- TB test clearance, fingerprinting clearance, and any other state or federal licensing or certification requirements.
- Valid driver’s license, own vehicle, current auto insurance, clean driving record, and insurability through Seneca.
Nice To Haves
- Experience working with children in out-of-home care.
- Experience implementing family-focused services.
Responsibilities
- Interview, hire, train, supervise, and evaluate staff.
- Learn and implement the program model, coach staff on it, and ensure fidelity to its standards.
- Create and maintain staff schedules that support direct services for children and families.
- Support staff professional development, including diversity, equity, and inclusion initiatives that affect service delivery.
- Ensure required documentation and paperwork are completed accurately and on time.
- Provide ongoing training, coaching, and support to staff in all areas of job performance.
- Participate in weekly supervision with the Program Director or designee and conduct weekly supervision of assigned staff.
- Facilitate team meetings and coordinate ongoing staff training with the Management Team.
- Maintain a flexible schedule, including evening availability as needed.
Benefits
- Medical, dental, vision, chiropractic, acupuncture, and fertility coverage.
- Long-term disability, family leave, and life insurance.
- 50% paid premiums for dependents.
- 403b retirement plan.
- Employer-paid Employee Assistance Plan.
- Public Service Loan Forgiveness-certified employer.
- Five weeks of flexible paid time off and 11 paid holidays.
- Professional development, scholarship, and promotional opportunities.
- Salary increases each year.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
