Bilingual ECM Behavioral Health Care Manager- Full-Time

The Staff Pad • Pomona, CA

14d

About The Position

The ECM Behavioral Health Care Manager supports members experiencing serious mental illness, substance use disorders, and other complex needs through culturally responsive interventions, crisis support, and coordinated care. The role connects members with appropriate medical, behavioral health, and community resources to promote whole-person care and improve health outcomes.

The position manages an Enhanced Care Management caseload through in-person and virtual visits; conducts outreach, assessments, screenings, and surveys; develops Shared Care Plans; and tracks member goals and outcomes. It delivers brief interventions, behavioral activation, and Motivational Interviewing; educates members and families; builds trusting relationships; and helps connect members with housing, food, transportation, and other community resources.

The Care Manager coordinates appointments, referrals, transportation, and transitions of care, provides warm handoffs to crisis and behavioral health services, and collaborates with providers, the Registered Nurse Care Manager, and interdisciplinary teams. The role also provides behavioral health education and consultation to ECM Care Team members, participates in case reviews, maintains accurate documentation, and supports quality improvement initiatives. The position is based in Pomona, California, with travel between clinics and community sites as needed. It is full-time, non-exempt, Monday through Friday, 8:00 AM–5:00 PM, and reports to the Director of Behavioral Health and the Enhanced Care Management Program Director.

Requirements

• Master’s degree in Social Work or Marriage and Family Therapy from an accredited institution.
• Active, unrestricted California LCSW or LMFT license.
• Bilingual in English and Spanish.
• Knowledge of serious mental illness, substance use disorders, crisis intervention, and integrated care.
• Strong communication, organization, documentation, and problem-solving skills.
• Proficiency with electronic health records and Microsoft Word, Excel, and Outlook.
• Ability to manage complex caseloads and collaborate with multidisciplinary teams.
• Commitment to culturally responsive, member-centered care and confidentiality.
• Reliable transportation for work-related travel.
• Ability to lift and carry up to 30 pounds and operate standard office equipment.

Nice To Haves

• Three years of behavioral health experience.
• Experience with Motivational Interviewing.

Responsibilities

• Manage an ECM caseload through in-person and virtual visits.
• Conduct outreach, assessments, screenings, and member surveys.
• Develop Shared Care Plans and track member goals and outcomes.
• Maintain accurate documentation and comply with HIPAA and program requirements.
• Deliver brief interventions, behavioral activation, and Motivational Interviewing.
• Educate members and families on behavioral health, treatment, and self-management.
• Build trusting relationships and connect members with housing, food, transportation, and community resources.
• Coordinate appointments, referrals, transportation, and transitions of care.
• Provide warm handoffs to crisis and behavioral health services.
• Collaborate with providers, the Registered Nurse Care Manager, and interdisciplinary teams.
• Document services in accordance with HRSA and UDS standards.
• Provide behavioral health education, consultation, and guidance to ECM Care Team members.
• Participate in case reviews and interdisciplinary discussions.
• Attend required meetings, trainings, and case conferences.
• Support quality improvement initiatives.
• Travel between clinics and community sites as needed.

Benefits

• Health insurance, with 95% of employee premiums covered by the employer.
• Dental and vision insurance, with 100% of employee premiums covered by the employer.
• VTO (Volunteer Time Off) eligibility.
• Support for professional license renewals.
• Dedicated time for continuing education and professional development.
• Training on ECM programs, services, and community resources.
• Access to the IEHP portal and training on its use.

What This Job Offers

• Job Type: Full-time