ECM Care Manager, Behavioral Health

SAC Health • San Bernardino, CA

2d • Onsite

About The Position

The ECM Care Manager, Behavioral Health is a member of SAC Health’s Care Management Team and coordinates clinical care for moderate- to high-risk patients, including people experiencing homelessness, chronic medical or behavioral health conditions, substance use conditions, social determinants of health challenges, and post-incarceration, as well as children and youth. The role collaborates with an interdisciplinary care team and healthcare practitioners across the continuum to improve the health and wellbeing of enrolled patients. Using evidence-based approaches, the Care Manager provides brief behavioral therapeutic interventions, connects patients with community resources, and educates them about chronic medical and behavioral health conditions. The position also includes crisis evaluation and intervention. Employees with ACSW licensure may work within their allowed scope of practice and receive clinical supervision.

The schedule is five days per week, eight hours per day, Monday through Friday, 7:30 a.m.–4:00 p.m., with a 30-minute lunch. The position is based at the SBC Clinic in San Bernardino, California, and requires patient home visits as necessary.

Requirements

• Master’s degree in Social Work (MSW) or a related field.
• Valid California driver’s license and auto insurance.
• Current CPR/BLS certification from an American Heart Association- or Red Cross-accredited program.
• Obtain EPIC certification for the module associated with the position.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to use common internet browsers, electronic health records, and other databases.
• Ability to communicate positively and effectively with staff in a multidisciplinary environment.
• Ability to conduct meetings and present in a public forum.
• Strong interpersonal relations skills and ability to communicate effectively and maintain a professional attitude in difficult situations.
• Ability to work well in a team environment and understand clinic needs.
• Flexibility, organization, self-direction, analytical and problem-solving skills.
• Ability to manage multiple assignments, compose written material, organize and prioritize workload, work under pressure, recall information accurately, and pay close attention to detail.
• Reliable vehicle for required home visits.
• Must be legally authorized to work in the United States on a full-time basis and must not now or in the future require employment visa sponsorship.

Nice To Haves

• ACSW licensure is highly preferred.
• At least one year of experience providing case management and mental health services in a community setting with homeless and/or at-risk populations is highly preferred.
• Fluency in English and Spanish is preferred.

Responsibilities

• Provide intensive case management for a caseload of patients with complex behavioral and medical needs.
• Manage acute and chronic behavioral and mental health conditions.
• Reevaluate psychosocial plans of care and ensure they remain appropriate as patients’ needs and conditions change.
• Conduct initial screening assessments and ongoing behavioral health and psychosocial assessments.
• Make recommendations based on patient assessments.
• Monitor for signs of decompensation or crisis and respond appropriately; provide crisis evaluation and intervention.
• Collaborate with the interdisciplinary care team and healthcare practitioners across the continuum.
• Participate in outreach and engagement of new patients and promote programs to patients, families, and staff.
• Meet productivity expectations set by management.
• Prepare and present systematic case reviews with the interdisciplinary team.
• Ensure patient care is implemented in compliance with provider orders.
• Work with patients to identify health and wellness goals and incorporate them into a shared care plan that supports communication between patients and providers.
• Provide individual health education to patients, families, and caregivers about disease processes, using verbal instruction and written handouts.
• Make patient home visits as necessary.
• Perform other duties outlined in the official job description.

Benefits

• Paid time off accrued per pay period.
• Sick leave.
• Paid holidays.
• Paid jury duty and bereavement leave.
• SAC Health covers approximately 85% of team members’ health premium costs; coverage may vary by benefit plan selection.
• Retirement plan with up to an 8% employer contribution.
• Continuing education and learning benefits.
• Annual mission trip.

What This Job Offers

• Job Type: Full-time