ECF Compliance Case Manager

ORANGE GROVE CENTER INC • Chattanooga, TN

23h • $20 - $20 • Onsite

About The Position

Case Managers serve as advocates and catalysts for person-centered services for people with Intellectual and Developmental Disabilities. They support individuals in assessing, developing, monitoring, attaining, and reassessing person-centered goals. The role requires developing detailed knowledge of each person served, facilitating informed choice, and advocating for person-centered support. Case Managers are trained in CQL Basic Assurances and Personal Outcome Measures (POM), and work with individuals and their Circles of Support to increase independence, promote inclusion, implement fading plans, assess needs, and identify opportunities. They also plan and help implement enabling technology and supported employment.

This full-time, 80-hour position typically supports 20–25 people and includes additional assignments as coverage is needed. The Case Manager conducts regular visits, coordinates services, attends and supports person-centered planning meetings, completes ECF documentation, maintains records, trains support staff on documentation and support requirements, and serves as the primary contact for MCO correspondence concerning admitted ECF-funded individuals. The role requires timely, accurate, and professional communication with individuals, families, MCOs, and agency employees, as well as timely completion of agency and funder paperwork. Community travel is required, and the Case Manager may occasionally transport people in an agency vehicle. A flexible schedule may be needed to meet the needs of people supported, including emergencies and interruptions.

Requirements

• Professional and effective written, verbal, and electronic communication skills.
• Demonstrated time-management and task-prioritization skills.
• Objective decision-making and problem-solving skills.
• Demonstrated organizational skills.
• Policy-based conflict-resolution skills.
• Ability to work both independently and as part of a team.
• Demonstrated teaching and role-modeling skills.
• Good overall physical health and personal stamina.
• Physical examination, including a TB skin test or chest X-ray, is required before employment.
• Valid driver's license with F Endorsement.
• Dependable personal transportation to provide services and maintained auto insurance.

Nice To Haves

• Bachelor's degree in a Social Services field preferred.

Responsibilities

• Support people with Intellectual and Developmental Disabilities in the assessment, development, monitoring, attainment, and reassessment of person-centered goals.
• Develop detailed knowledge of people on the caseload, facilitate informed choice, and advocate for person-centered support.
• Work with people and their Circles of Support to increase independence, promote inclusion, implement fading plans, perform needs assessments, and identify opportunities.
• Plan and help implement enabling technology and supported employment.
• Provide feedback to MCO Support Coordinators regarding goals and outcomes.
• Complete monthly unannounced visits across service environments, including at least quarterly home visits for everyone on the caseload, subject to stated work-site restrictions.
• Call PCSP meetings as needed, attend meetings, complete follow-up tasks, and support individuals in sharing information about their goals and outcomes.
• Coordinate services and complete required ECF documents to support safe, timely, effective, efficient, equitable, and person-centered services.
• Communicate and develop supportive working relationships with individuals, Circles of Support, community members, and agency personnel.
• Keep the supervisor and Circle of Support members informed about events, concerns, and needs of people supported.
• Attend trainings, supervisor meetings, and applicable department meetings.
• Educate and support people and Circle of Support members regarding community resources, rights and responsibilities, self-advocacy, dignity of risk, enabling technology, supported employment, CQL Basic Assurances, person-centered practices, and supported decision-making.
• Provide excellent customer service and notify the supervisor of complaints received.
• Review Daily Notes for quality and accuracy at least weekly after collecting daily logs.
• Within two days of reviewing Daily Notes, update the monthly billing calendar or sheet regarding the presence or absence of notes and notify the Team Leader and Supported Living Coordinator about missing notes.
• Record review notes on the monthly review sheet and submit monthly billing calendars or sheets to the ECF Day Services Coordinator by the fifth business day of the following month.
• Complete Monthly Reports by the tenth calendar day of each month for the prior month, sign them, scan them to each person's Support Coordinator, and retain copies of reports and billing calendars.
• Ensure applicable individuals have quality, current fading plans; develop plans as needed and review, initial, and file existing plans monthly.
• Review new PCSPs from Support Coordinators and send the plans, training sheets, and signature sheets to each applicable support employee within one week of receipt.
• Document visits, phone calls, and meetings in Daily Notes.
• Schedule and attend meet-and-greet meetings and assist individuals and families with completing PARC packets.
• Complete initial and required ECF paperwork with the individual and any legal representative.
• Train support staff on ECF documentation requirements, ECF guidelines, and individual support needs.
• Maintain accurate, up-to-date demographic, personal, and medical information in the Orange Grove database.
• Learn to use the Therap database and participate in the ECF department's transition to that system.
• Communicate promptly, accurately, and professionally with individuals, families, MCOs, and Orange Grove employees; respond to emails and phone calls within one business day.
• Serve as the primary contact for MCO correspondence related to admitted ECF-funded individuals and communicate directly with Coordinators, Team Leaders, DSPs, and other employees supporting them.
• Share electronic communications regarding care and support with the supervisor, Supported Living Director, and Chief Residential Officer as specified.
• Complete assignments and required Orange Grove and funder-specific paperwork within required timeframes.
• Uphold Orange Grove and ECF Choices Waiver policies and procedures and maintain a professional appearance, attitude, and communication.
• Provide suggestions for and assist in writing agency protocols.
• Travel in the community, occasionally transport people to appointments or interviews in an agency vehicle, and work a flexible schedule when needed.
• Perform other duties as assigned and needed to support people receiving Orange Grove services.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed