EC W&D Team - Manager

Glovis•Duluth, GA

7d•Onsite

About The Position

The EC W&D Manager is responsible for overseeing transportation operations across Drayage, OTR, Intermodal, and specialized transportation services, ensuring the delivery of efficient and reliable logistics solutions. This role manages transportation execution, carrier coordination, customer support, and operational issue resolution to maintain service quality and operational excellence. A key responsibility of this position is leading the company's Third-Party Logistics (TPL) business operations centered around the Savannah Warehouse. The role drives operational stability, process standardization, productivity improvement, cost optimization, and service enhancements to support business growth and customer satisfaction. In addition, the EC W&D Manager proactively manages operational risks, customer escalations, and transportation disruptions while leading continuous improvement initiatives to enhance operational efficiency, service performance, and overall profitability.

Requirements

Bachelor's Degree
7-10 years of Freight Forwarding Operations (Ocean, Air, Drayage) Transportation Management (OTR, Intermodal) experience
1-3 years supervisory experience
Strong knowledge of freight forwarding operations (Ocean, Air, Drayage, OTR)
Ability to supervise daily operations and manage team performance
Experience with TMS / ERP systems
Strong problem-solving and issue resolution skills
Ability to manage KPIs (On-time delivery, cost, service quality)
Effective communication with customers, carriers, and internal teams
Basic financial understanding (cost, revenue, margin)
Leadership skills (coaching, training, performance management)
Data analysis and reporting skills (Excel or Power BI)
Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Stand/walk
Carry/lift up to 20 pounds

Nice To Haves

Master's Degree
10+ years of Freight Forwarding Operations (Ocean, Air, Drayage) Transportation Management (OTR, Intermodal) experience
Automotive or manufacturing logistics experience
Warehouse & Distribution coordination experience
Certified Supply Chain Professional (CSCP) certification

Responsibilities

Lead and oversee daily transportation and warehouse operations, including Drayage, OTR, Intermodal, Heavy Haul, inbound/outbound distribution, inventory management, and value-added services (VAS)
Develop and implement operational strategies to ensure service excellence, operational efficiency, and customer satisfaction
Ensure compliance with customer requirements, company policies, and operational standards
Oversee all warehouse activities, including receiving, put-away, storage, inventory control, picking, packing, shipping, and cycle count programs
Manage inventory accuracy, warehouse capacity utilization, labor productivity, and order fulfillment performance
Develop and enforce warehouse SOPs, process controls, safety programs, and continuous improvement initiatives
Lead warehouse resource planning, workforce management, and facility optimization to support business growth
Manage transportation networks, warehouse operations, carriers, ports, rail terminals, and third-party logistics providers to ensure seamless supply chain execution
Oversee capacity planning, equipment utilization, inventory movement, and operational risk mitigation strategies
Drive effective coordination across internal teams and external partners to maintain operational continuity
Serve as the primary operational leader for key customer accounts and strategic business partners
Monitor operational KPIs, customer service performance, transportation costs, warehouse expenses, and profitability targets
Lead customer reviews, QBRs, issue resolution activities, and service improvement initiatives to strengthen customer relationships and business growth
Lead, develop, and mentor transportation and warehouse operations teams to achieve organizational objectives
Establish performance metrics, operational best practices, and process improvement programs to enhance productivity and service quality
Identify opportunities for automation, digitalization, and operational optimization while ensuring compliance with safety, quality, and regulatory requirements
Identify inefficiencies and implement operational improvements
Support SOP standardization and best practices
Ensure accurate data entry and system usage (TMS, Genysis)
Support EDI integration and system optimization
Collaborate with Sales, Procurement, and Finance teams
Support bidding, implementation, and account transition

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement
401(k) with Generous Matching
Referral Bonuses
Auto Allowance
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
Discretionary Bonuses
Tuition Reimbursement