Area Manager (m/w/d)

soul

8h • Hybrid

About The Position

We are looking for an Area Manager to lead our local teams and be a key component of our operational success. You will lead and motivate teams in up to 10 studios in Southern Germany (currently Stuttgart, Nuremberg, 3x Munich) and be a central part of our operational success. You will ensure our quality standards are met and act as the link between the operational studios and headquarters, ensuring seamless information flow and the implementation of strategic goals. You will be the point of contact for our therapists and reception staff, taking care of their satisfaction and promoting their further development. You will plan and monitor personnel resources to ensure efficient and employee-friendly scheduling. You will also assist in handling complex customer inquiries and ensure excellent customer service in all studios. Additionally, you will train the teams in selling memberships and help build long-term customer loyalty.

Requirements

• Completed degree in Business Administration or a comparable degree (Bachelor's degree sufficient).
• First professional experience as an Area Manager, Regional Manager, Sales Manager, or Operations Manager, ideally at least 2-3 years in a leadership role.
• Strong leadership skills and the ability to motivate and develop teams.
• Excellent organizational and coordination skills.
• Passion for excellence in customer and employee experience.
• Very good communication and interpersonal/empathetic skills.
• Confident handling of challenging situations with a focus on solution-oriented action.
• Fluent German and English (written and spoken).
• Willingness to travel regularly to visit locations in the assigned area.
• Regular presence at the locations is a given.

Nice To Haves

• Experience in a startup environment and/or in the hospitality industry is an advantage, but not strictly required.

Responsibilities

• Lead and motivate local teams in up to 10 studios in Southern Germany.
• Ensure quality standards are met and manage processes.
• Act as the liaison between operational studios and headquarters.
• Be the point of contact for therapists and reception staff, ensuring their satisfaction and development.
• Plan and monitor personnel resources for efficient and employee-friendly scheduling.
• Support the handling of complex customer inquiries and ensure excellent customer service.
• Train teams in selling memberships and build long-term customer loyalty.

Benefits

• Early Bird opportunity to influence strategy.
• Leadership is encouraged in our flat corporate structure.
• Chance to join our mission to promote self-care and mindfulness in Europe and establish the go-to brand for massages at the intersection of wellness and health.
• Steep learning curve and the opportunity to work with an energetic and dynamic founding team in a fast-paced environment.
• 50% discount on the best massage in town at all new: soul Studios.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level