EAS GREETER

The Kroger Co.•Wichita, KS

13d•Onsite

About The Position

The EAS Greeter balances asset protection with customer service by acknowledging customers entering and exiting the store and deterring potential shoplifting. The role represents Kroger as a customer service ambassador to customers, vendors, and associates while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The greeter remains near the entrance or exit, follows the EAS Greeter manual and training, and reports potential problems, hazards, and safety violations to store management. The job must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED.
Ability to work flexible shifts, including evenings, weekends, and holidays.
Good verbal communication skills.
Prior experience dealing with customers.
Must be able to perform the job with or without reasonable accommodation.

Nice To Haves

One year of experience in retail loss prevention or customer service.
Good written skills.

Responsibilities

Adhere to all local, state, and federal health and civil code regulations.
Remain near the entrance or exit at all times.
Perform duties as described in training and in the EAS Greeter manual.
Act as a deterrent to potential shoplifting and rollout activity.
Represent the store and company as a customer service ambassador to customers, vendors, and Kroger associates.
Maintain a high level of customer service and relationship skills.
Make eye contact with as many customers entering and exiting the store as possible.
Smile, acknowledge, greet, and thank as many customers entering and exiting the store as possible.
Adhere to all standards outlined in the Customer 1st Service Plus Program.
Maintain good communication in the store and throughout the organization.
Inform store management of potential problems, hazards, and safety violations that come to your attention.