Early Intervention Specialist (12-Month Contract)

Disability Management Institute•Barrie, ON

1d•CA$55,000 - CA$60,000•Hybrid

About The Position

At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike. Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day. As an Early Intervention Specialist (12-Month Contract), you will act as a subject matter expert for both employers and employees, providing guidance and services that support recovery and facilitate safe and timely return-to-work outcomes. In this role, you will collect and assess medical information, coordinate return-to-work plans, and collaborate with stakeholders to implement accommodations or rehabilitation supports. Your work will help ensure effective case management and positive outcomes for employees experiencing medical absence. This role is a 12-month contract, and is preferably based in a hybrid arrangement out of our offices in Surrey, BC or Barrie, ON; However, we remain open to remote candidates located elsewhere in Canada.

Requirements

Post-secondary education, preferably in a health-related field such as nursing, psychology, social work, kinesiology, or in human resources
1–2 years of customer service experience, with knowledge of employee benefits considered an asset
Familiarity with disability management and return-to-work best practices
Strong time management skills with the ability to work independently in a fast-paced environment
Excellent organizational, analytical, and problem-solving skills
Ability to understand and interpret medical terminology
Strong interpersonal skills and the ability to communicate with empathy and professionalism

Nice To Haves

knowledge of employee benefits considered an asset

Responsibilities

Review new case files and conduct initial interviews with employees and employers to gather claim information and determine next steps
Verify benefit coverage and eligibility details using internal systems
Request and review medical documentation to understand the employee’s condition, functional limitations, and return-to-work prognosis
Develop and maintain case management plans focused on recovery and successful return-to-work outcomes
Maintain regular communication with employees to monitor recovery progress and identify return-to-work opportunities
Collaborate with employers to understand job demands and explore accommodation options
Develop and implement return-to-work plans in partnership with employees, employers, treatment providers, and carriers
Identify cases requiring rehabilitation services and make appropriate referrals
Facilitate applications for short-term, medium-term, and long-term disability benefits when applicable
Maintain detailed case notes and documentation within case management systems
Respond to client inquiries and communications within service level agreements
Prepare standard and customized correspondence in accordance with case management procedures
Monitor and manage a portfolio of cases while adhering to quality standards and best practices