EAP Provider Relations Coordinator - Full-time (Remote U.S.)

Acentra Health, LLC•UNAVAILABLE, UNAVAILABLE

5d•Remote

About The Position

Acentra Health is looking for an EAP Provider Relations Coordinator - Full-time (Remote U.S.) to join our growing team. The role of Provider Relations Coordinator holds a crucial position within the organization, maintaining vital relationships with network providers to mold our path to success. Functioning as a vital liaison, this role actively contributes to recruitment endeavors and guarantees smooth communication between our team and providers. Attention to detail and adept multitasking skills stands as indispensable pillars, reinforcing our unwavering commitment to excellence in healthcare services.

Requirements

A minimum of a High School Diploma OR GED equivalent.
2+ years of excellent customer service skills, in a coordinator role, preferably within the healthcare industry.
Intermediate proficiency with Microsoft Office Word, Excel, and proficiency with PowerPoint, Outlook, Teams, and SharePoint and other applications (e.g., Salesforce, Genesys).

Nice To Haves

Associate’s Degree (or higher level of education).
Proficient typing and data entry skills.
Exceptional organizational, verbal, and written communication skills.
Competence working in a phone queue system.
Strong negotiation and customer service abilities.
Capable of handling confidential business information and Protected Health Information (PHI) with discretion.
Effective multitasking with the ability to manage several tasks simultaneously and meet deadlines.
Strong analytical problem-solving skills.
High attention to detail and organizational proficiency.
Excellent people skills for effective teamwork.
Proficient in reading and interpreting benefits and account information related to customized products.
Ability to problem-solve, exercise judgment, and make independent decisions.
Self-starter with a strong work ethic, capable of staying focused in a fast-paced environment.
Bilingual proficiency in Spanish and English.

Responsibilities

Systematically track and document provider responses, assessing geographical coverage by percentage.
Demonstrate expertise in articulating the Acentra Health credentialing process, providing comprehensive information, and addressing queries from potential providers regarding credentialing documents.
Collaborate seamlessly with the Credentialing department to ensure accurate and timely completion of all credentialing documents.
Drive recruitment and retention efforts for practitioners and provider organizations.
Efficiently manage data entry tasks related to network information and contribute administrative support to the Credentialing department.
Serve as a liaison for resolving practitioner/provider issues.
Closely monitor network access to gauge and enhance accessibility.
Generate reports pertaining to the network and ensure their accuracy and relevance.
Respond promptly to appointment setting requests from EAP Consultants, coordinating with network providers to determine availability for new clients, communicating essential information to providers, and confirming appointments with clients.
Efficiently manage incoming calls from network providers, addressing inquiries related to client benefits, procedures, paperwork, payments, and other questions.
Proactively manage the phone queue, responding to inquiries and following up on provider inquiries left in the voicemail box according to established workflows.
Maintain precise Provider records in the database by diligently entering all calls, case updates, requests, and referrals accepted by clients, following Acentra Health policies.
Enter referrals provided to clients by Acentra Health partners into the database as part of a customer service email distribution list.
Other duties assigned to help internal and external customers achieve EAP departmental goals.
Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.