Provider Relations Specialist

Panorama Orthopedics & Spine Center•Westminster, CO

4d•$52,000 - $87,000•Hybrid

About The Position

Panorama Orthopedics & Spine Center is seeking a Provider Relations Specialist to introduce and represent Panorama practice(s) in the medical community and act as a customer service liaison to referring physician partners and their teams in their North Market. This role reports to the Director of Market Development for UMP and involves collaborating with peers and leadership to analyze market data, develop strategies, and execute provider relationship management tactics to achieve practice and market-level goals. The specialist will represent the practices' mission, value proposition, care models, physician updates, and clinical outcomes to the medical community, facilitate relationships between referring and Panorama providers, and leverage market planning tools and CRM/PRM to manage relationships with referring providers. This role also includes planning and coordinating events such as lunches, lunch & learns, and virtual meetings, providing monthly documentation and reporting on various aspects of provider relations, and being physically present in the market 4-5 days a week visiting offices, with mileage reimbursement provided.

Requirements

Minimum 3-5 years relevant experience in a consultative sales role, with additional core skills of communication, interpersonal relationships, and negotiation.
Health care and marketing experience preferred, with an understanding of managed care, reimbursement dynamics (payor strategy).
Driven and self-motivated with the ability to perform at a high level working autonomously when needed.
Understanding of business data/outcomes and experience using data to support/refute hypotheses, build strategies and guide actions.
Technically literate with computer proficiency with Microsoft Office, CRM platform(s) and EMRs.
A client service mentality – you understand that we exist to support and deliver for the practices that are part of UMP.
Passion and infectious enthusiasm for the brand you represent.

Responsibilities

Represent and communicate Panorama partner practices mission(s), value proposition(s), care model(s), physician updates and clinical outcomes to the medical community in a specified territory/market.
Facilitate relationship development between referring providers and Panorama providers.
Identify and mine data sources to target and deploy resources against areas of opportunity and focus for Panorama service lines, clinic locations and providers.
Assist in analysis, development strategies and methodologies to grow core services.
Leverage market planning tools and CRM/PRM to strategically target, initiate and maintain relationships with relevant referring providers (physicians, APPs, PTs).
Identify opportunities for provider relations development and execute on them - plan and coordinate lunches, drop-ins, lunch & learns, virtual meetings, physician education, networking events and hospitality events.
Coordinate hospitality events, including but not limited to ticket distribution, gifts, follow-up ordering food for suites and lunches.
Provide monthly documentation and reporting for many aspects of the provider relations ecosystem: education, hospitality, outreach, referral patterns and overall impact.
Be physically present in the market 4-5 days a week visiting Panorama practice offices and referring provider offices; a regular cadence and territory will be established upon hire; mileage reimbursement will be provided for travel to referring provider offices.

Benefits

Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
Dental & Vision Insurance
401(k) with Annual Employer Contributions
HSA/FSA
Short- and long-term disability
Life and AD&D
Legal assistance
Employee Assistance Program (EAP): Employer-paid support for life’s challenges
Generous Paid Time Off: Up to 4 weeks of PTO starting out. (Increases with tenure)
7 paid holidays + 2 floating holidays
Bonus eligible
Mileage reimbursement