Licensed EAP Counselor - Remote

UnitedHealth Group•Eden Prairie, MN

4d•$29 - $52•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. EAP Specialists are responsible for taking inbound calls to provide telephonic assessment and solution-focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. The schedule is Monday - Friday, 9:30 AM - 6:00 PM EST / 8:30 AM - 5:00 PM CST. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Due to business needs, residency in the Central or Eastern time zone is preferred.

Requirements

Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling, or related counseling field
Active, unrestricted independent behavioral health license in your state of residence
2+ years of experience in a mental health setting
Dedicated workspace / home office and secure high speed internet at home

Nice To Haves

EAP experience
Experience in an inpatient setting
Experience working with adults in crisis
Experience working with various age groups
Experience in a call center setting
Experience with crisis management
Dual diagnosis experience with mental health and substance abuse
Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
Reside in Eastern or Central time zone

Responsibilities

Take calls from a queue in a call center environment
Respond to crisis calls, determining member eligibility and benefit coverage, and triaging calls appropriately
Initiate counseling referrals
Provide authorizations for appropriate outpatient care
Document clinical notes and updates in the care management database
Provide clinical expertise to conduct a thorough assessment of risk to self or others, clinical screening for substance abuse and medical co-morbidities for member calls
Use Solution Focused Consultation, Motivational Interviewing, and/or short-term problem resolution to develop an individualized action plan
Solve moderately complex problems and/or conduct moderately complex analyses