EAP Clinical Counselor - Remote

CVS Health•Work At Home-Texas, TX

6d•$60,522 - $129,615•Remote

About The Position

Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The EAP Clinical Counselor plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide.

Requirements

1+ years of crisis intervention experience.
Valid, unrestricted independent professional behavioral health clinical license (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW or Clinical Psychologist) in the state where the candidate will work.
Strong written and verbal communication skills, excellent multitasking abilities, and proficiency in using various technology platforms and tools.

Nice To Haves

1-3 years of call center work experience.
Experience in delivering services via multiple platforms (chat, video, phone)
Strong rapport-building skills.
Experience facilitating positive behavior changes.
1+ years of EAP, Behavioral Health, or Social Services experience.
Experience working with diverse populations.
Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing.

Responsibilities

Deliver on-demand single session consultations, clinical assessments, triage, and informational services.
Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs.
Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.