Licensed EAP Specialist - Remote

UnitedHealth Group•Eden Prairie, MN

4d•$29 - $52•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. EAP Specialists are responsible for taking inbound calls to provide telephonic assessment and solution-focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. Several structured work schedules are currently available which include shift differentials for evenings, overnights, weekends, and holidays. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

Master's or Doctoral Degree in Counseling, Psychology, Social Work, or related counseling field
Active, unrestricted, independent behavioral health license in the state of residence
2+ years of clinical experience, post-master's degree
Familiarity with EAP services, including intake processes, referral coordination, and crisis intervention protocols
Designated workspace and secure high-speed internet in your home

Nice To Haves

Certified Employee Assistance Professional (CEAP)
EAP experience
Experience working in a managed care organization, inpatient setting, public or private clinic with an emphasis on mental health, and/or chemical dependency
Experience working with adults in crisis
Experience working with various age groups
Experience in a call center setting
Experience with crisis management
Dual diagnosis experience with mental health and substance abuse
Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
Proficient with Electronic Medical Record (EMR) systems and MS Office applications (Outlook and Teams)
Proven solid written and verbal communication skills
Proven solid interpersonal skills and the ability to work effectively among different levels of management and personnel
Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities

Responsibilities

Take calls from a queue in a call center environment
Use clinical expertise to conduct a thorough assessment of risk to self or others and screen for substance abuse and medical co-morbidities
Conduct telephonic consultations with individual members
Use Solution Focused Consultation, Motivational Interviewing, and/or short-term problem resolution to develop an individualized action plan
Guide individuals to appropriate benefits and resources provided by employer, community, and other cross-carrier vendors
Solve moderately complex problems and/or conduct moderately complex analyses
Identify solutions to non-standard requests and problems
Provide explanations and information to others on difficult issues. Coach, provide feedback, and guide others
Consult with licensed staff or leadership on high-risk situations
Act as the National Point of Contact (NPOC) for non-licensed EAP Specialists
Be a resource for others with less experience
Work with minimal guidance; seek guidance on only the most complex tasks