EAP Consultant, Federal - Onsite - Los Angeles, CA

Military Spouse Corporate Career Network • Los Angeles, CA

3d • Onsite

About The Position

Provides direct support to organizations and their employees through the delivery of assessment, consultation, education, and triage services. Uses knowledge of federal regulations to assist organizations in their appropriate handling of employee concerns and problems. Consults with employees and organizations on a variety of workplace and work-based issues. Provides clinical expertise to restore employees with diminished performance to healthy functioning. Provides employee and management consultation related to specific personal problems and workplace/management problems and concerns. Conducts critical incident response services, EAP assessment and short-term counseling, EAP orientations, customer webinars, critical incident response, and health and wellness trainings. Manages caseload and other tasks including timely case documentation to meet quality, qualitative, and quantitative performance expectations. Provides information and referral to appropriate levels of care as well as to community resources. Participates in activities to improve SBU and/or client performance, excellence, and culture. Assumes responsibility for identifying individual and/or team operational challenges and/or inefficiencies and recommending continuous improvement plans. Analyzes and presents issues clearly and concisely, both verbally and in writing. Develops effective working relationships and supports team members. Takes responsibility for own development and stays current on skills and techniques. Adheres to all contract requirements, standard operating procedures, and company policy. Additional duties may be assigned by a leader.

Requirements

• Minimum of 5 years of clinical experience after receiving the graduate degree.
• Clinical training must include instruction on chemical dependency, mental health, and brief therapy.
• Must understand workplace issues, how businesses function, and a fundamental understanding of employee/employer relationships.
• Must be capable of acquiring an understanding of EEO rules, ADA in the workplace, FMLA, and Drug Free Workplace Requirements.
• Must be able to provide accurate client assessment including level of risk, substance abuse and dependency, job performance issues and refer to appropriate level of care.
• Competent in crisis intervention.
• Demonstrates knowledge and expertise in solution-focused, brief therapy in an outpatient setting.
• Strong customer service skills required.
• Excellent training and listening skills.
• Ability to interact effectively at all levels both within the company and with external customers.
• Adjusts well to new situations and changing priorities.
• Comfortable with ambiguity and stress while handling a variety of assignments.
• Maintains a positive, achievement-oriented attitude and consistent in accomplishing expected objectives.
• Current licensure required for this position that meets State, Commonwealth or customer-specific requirements (e.g., LCSW-C, LCSW, LMHC, LPCC, LPC, or independently licensed behavioral health clinician).

Nice To Haves

• CEAP - Certified Employee Assistance Professional

Responsibilities

• Provides direct support to organizations and their employees through assessment, consultation, education, and triage services.
• Uses knowledge of federal regulations to assist organizations in handling employee concerns.
• Consults with employees and organizations on workplace and work-based issues.
• Provides clinical expertise to restore employees with diminished performance to healthy functioning.
• Provides employee and management consultation on personal and workplace problems.
• Conducts critical incident response services, EAP assessment and short-term counseling, EAP orientations, customer webinars, critical incident response, and health and wellness trainings.
• Manages caseload and ensures timely case documentation.
• Provides information and referral to appropriate levels of care and community resources.
• Participates in activities to improve SBU and/or client performance, excellence, and culture.
• Identifies individual and/or team operational challenges and recommends continuous improvement plans.
• Analyzes and presents issues clearly and concisely, both verbally and in writing.
• Develops effective working relationships with peers and supports team members.
• Takes responsibility for own development and stays current on skills and techniques.
• Adheres to all contract requirements, standard operating procedures, and company policy.

Benefits

• Short-term incentives
• Comprehensive benefits package
• Health, life, voluntary, and other benefits and perks that enhance physical, mental, emotional, and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level