EAB Navigate360 Application Manager

Holyoke Community College•Holyoke, MA

27d•Onsite

About The Position

Reporting to the Dean of Strategic Recruitment Initiatives, the EAB Navigate360 Application Manager serves as the lead manager and technical expert for the EAB’s Navigate360 platform, ensuring its effective, secure, and innovative use to support new student onboarding, successful course completion, retention and graduation. This position oversees system administration, user support, data integrity, training, and process improvement, while partnering with IT and campus stakeholders to coordinate integrations, troubleshooting, upgrades, and reporting. The Application Manager provides guidance to faculty, staff, and advisors in leveraging EAB’s Navigate360 for case management, communication campaigns, and targeted interventions, while also driving campus-wide strategies that align with institutional goals for student success. Through collaboration, training, and proactive promotion of best practices, the role ensures EAB’s Navigate360 is a central, effective tool in advancing the college’s strategic plan objectives.

Requirements

Bachelor’s Degree
Three (3) years coordination/project management of technology programs or other leadership experience
Experience administering student success software or technology platforms, specifically EAB’s Navigate360
Strong working knowledge of Ellucian Banner or other similar student information systems
Ability to translate complex technical concepts and functionalities in conversation by providing support to non-technical audiences
demonstrated ability to listen effectively, identify critical paths quickly, and adjust plans and approach as necessary
Demonstrated experience in building a climate that elevates equity, diversity and inclusion
Experience in managing multiple projects under tight deadlines and with changing demands

Nice To Haves

Master’s Degree in Higher Education Administration, Business Administration, Psychology, Organizational Management, or other related disciplines
Demonstrated experience in implementing and evaluating the use of student success management platforms and/or educational technology platforms
Experience working in a community college or a similar institution of higher education, community organization, or large institution
Ability to function effectively as part of a distributed team, working effectively as an individual contributor, team member, and as a manager of a complex project and project resources

Responsibilities

Serve as the primary Application Manager for HCC: manage and coordinate the campus-wide use and continual process improvement of EAB’s Navigate360; provides technical support and expertise as lead Application manager for EAB’s Navigate360 users across the college; ensure the secure and appropriate use of EAB’s Navigate360 data; record and maintain appropriate user access permissions; keep users informed of changes and new features; verify and update EAB’s Navigate360 data standards, documentation, and google site; collaborate with campus stakeholders in developing and delivering training throughout the year for the use of EAB’s Navigate360 in onboarding, success, and retention of students.
Partner with the information technology enterprise applications team to support technical troubleshooting, testing with existing systems and services, and support for upgrades; serve as the point person with EAB for the submission and tracking of support tickets.
Provide ongoing end-user support; answer technical questions, provide department-specific use case guidance and configurations within the platform, and schedule workshops and trainings on features and updates.
Partner with departments to integrate EAB Navigate360 into strategic plans and lead conversations around assessment, implementation, and continuous improvement of EAB Navigate360-supported initiatives.
Coordinates with stakeholders to support the technical assignment of workload and case management across functions related to student onboarding, advising, success, and retention.
Initiate projects, develop plans, timeline of assessment, and coordinate communication among the stakeholders including advisors, faculty, staff, and students.
Gather feedback/input from campus partners to develop a plan of action for system feature implementation.
Maintain knowledge of EAB’s Navigate360 platform functions, tools, and reporting capabilities, and use the tools in EAB’s Navigate360 to provide reports and data to inform student success strategies.
Participate in various committees to establish policies for the usage of EAB’s Navigate360 and to coordinate institutional strategies and processes in support of student success; actively participate in EAB-led support webinars, bi-weekly support calls, community boards, and idea portal submissions.
Support users in the development of care unit and location-specific communication campaigns and regularly assess intervention strategies with different features to support student success and departmental strategic plans.
Consult with departments and functional units in the development of student support initiatives and opportunities to provide greater coordination of targeted interventions in support of student success across campus.
Support departments in developing their own training processes for the use of EAB Navigate360.
Proactively promote strategies to better serve students and improve student outcomes; coordinate with enrollment and student support leaders to support the technical implementation of workflows; assess the effectiveness of strategies.
Coordinate with the offices of Institutional Effectiveness and Strategic Analytics, Information Technology, and Enrollment Management to validate and improve institutional data and reporting in support of retention and student success; makes data-driven decisions to ensure the College’s Strategic Plan goals and benchmarks are met.