E911 EMD - Communications Dispatcher Supervisor I

City of Atlanta•Atlanta, GA

1d•Onsite

About The Position

Performs supervisory and administrative tasks within the communications center of the Atlanta Police Department. Duties include but are not limited communicating effectively with city and county police officers, medical, AFRD and EMS personnel; maintaining their status to ensure safety; answering multiple telephone lines and dispatching as required; handling emergency and fast-paced situations; provides the public with information and assistance, and maintains a variety of records, files, and logs.

Requirements

High School Diploma/GED or equivalent.
Valid Emergency Medical Dispatch (EMD) and Cardiopulmonary (CPR) Certification and American Heart Association (BLS) Certification
At least 6 years’ experience in communications dispatching including 3 years display of supervisory/management/leadership experience and knowledge within a 911 Center.
Candidate must have at least 2 years’ experience as an Emergency Medical Dispatcher (EMD) in a 911 center or equivalent experience in Emergency Medical Services (EMS).
A successful candidate will complete Fire and Police Supervisor Training within 12 months of employment.
Applicants cannot be on probation or have had adverse actions of 2 days or more within the last 12 months.
Will be required to obtain GCIC, Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD) within 6 months of employment.
Must maintain certification of same in the classification.
Must complete 10 hours of Continuing Education Units (CEU) as instructed by Training.
May be required to attain and maintain certifications specific to assigned unit as a condition of continued employment.
Must become POST certified through state of Georgia within first six months of employment.

Nice To Haves

Bachelor’s degree in business/public administration, emergency management or related field and 8-10 years of experience as a communications dispatcher or closely related area preferred.
5 or more years supervisory/management/leadership experience.

Responsibilities

Supervises, directs, and evaluates assigned staff/trainees, handling employee concerns and problems, directing work, counseling, disciplining, and assisting in completing employee performance appraisals and assessments.
Oversees day-to-day operation of E911 and medical emergency for APD and AFRD dispatch.
Organizes, prioritizes, and distributes work assignments to subordinate dispatch personnel/trainees; works to meet the goals and objectives of the department.
Guides and trains employees on proper procedures and protocol of the department; shows best technique to accomplish tasks and provides technical assistance as needed.
Directs and administers work assignments of subordinate personnel engaged in administrative and security activities within the communications center of the Police department; reviews and approves personal leave, sick and vacation.
Performs multiple tasks simultaneously; takes appropriate action when presented with a stressful life/death situation; remains calm under all circumstances.
Answers multiple telephone lines, handles all 911 calls within the Atlanta Police Department jurisdiction or transfers the call to appropriate agency; handles other calls appropriately and updates call lists.
Always maintains field unit status to ensure safety of the officers performing activities including working accidents, hazardous incidents, fire traffic control, pursuits, etc.
Communicates effectively and coherently over law enforcement and police radio channels initiating and responding to calls; issues case numbers; notifies others, such as wreckers, cabs, and utilities, when services are requested/required.
Provides the public with directions and referrals, answers citizen’s complaints and concerns, and other information regarding the community or situation.
Plans and maintains schedule for the dispatchers, adjusts schedules, staffing and/or authorizes staff to work overtime when necessary to always ensure full staffing.
Attends meetings, seminars, and training sessions as required to remain knowledgeable of departmental and city operations, to promote improved job performance and to stay current with changing state/municipal policies, procedures, codes, and criminal/civil case law.
Evaluates calls to determine signals and priorities.
Maintains individual daily, monthly, and yearly 911 statistics and call delay reports, prepares statistical information for performance evaluations on employees; prepares disciplinary packages as needed and/or assigned.
Completes maintenance requests for equipment needing service and/or repair.
Works closely with shift Lieutenants as needed and/or required.
Substitutes for co-workers in temporary absence of same; performs flexible unit assignments as needed in emergency response; performs other administrative tasks as assigned.
This position requires certifications in Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD) and Emergency Medical Dispatch (EMD) to assess and determine the proper response to various emergencies.
Applies organizational policies.
May make purchasing or resource allocation decisions within organization guidelines.
Exercises judgment and initiative in dispatching emergency calls and other requests.
Uses independent judgment and discretion in the handling of emergency situations, determining and deciding upon procedures to be implemented, maintaining standards, and resolving problems.
Has formal supervisory authority over a large work group, frequently with intermediate team or crew leaders or a group of highly specialized employees, to include training, coaching, discipline, performance management, scheduling, training, etc.
May perform other duties as assigned.