E911 EMD - Communications Dispatcher Supervisor I

City of Atlanta • Atlanta, GA

1d • Onsite

About The Position

Performs supervisory and administrative tasks within the communications center of the Atlanta Police Department. Duties include but are not limited communicating effectively with city and county police officers, medical, AFRD and EMS personnel; maintaining their status to ensure safety; answering multiple telephone lines and dispatching as required; handling emergency and fast-paced situations; provides the public with information and assistance, and maintains a variety of records, files, and logs. Normally receives very general guidance regarding overall mission, scheduling, unusual priorities, etc., but is free to set work methods, timetables, performance standards, etc. Focus is primarily on end results and is typically collaborative in nature. Makes decisions on technical issues, diagnoses, or procedures in collaboration with other supervisors or managers.

Requirements

• Supervisory and administrative tasks experience
• Effective communication skills
• Ability to maintain status of personnel to ensure safety
• Experience answering multiple telephone lines and dispatching
• Ability to handle emergency and fast-paced situations
• Ability to provide the public with information and assistance
• Experience maintaining a variety of records, files, and logs
• Ability to set work methods, timetables, and performance standards
• Ability to make decisions on technical issues, diagnoses, or procedures in collaboration with other supervisors or managers

Responsibilities

• Communicating effectively with city and county police officers, medical, AFRD and EMS personnel
• Maintaining their status to ensure safety
• Answering multiple telephone lines and dispatching as required
• Handling emergency and fast-paced situations
• Provides the public with information and assistance
• Maintains a variety of records, files, and logs
• Set work methods, timetables, performance standards
• Makes decisions on technical issues, diagnoses, or procedures in collaboration with other supervisors or managers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed