COMMUNICATIONS OFFICER – E911
About The Position
Effingham County is accepting applications for a full-time Communications Officer in the E-911 Center. This position serves as a critical link between the public, emergency responders, and public safety agencies. Communications Officers receive emergency and non-emergency calls, gather and relay accurate information, dispatch appropriate units, and support law enforcement, fire, EMS, and other response personnel during routine and high-stress situations. This position requires sound judgment, attention to detail, strong communication skills, and the ability to remain calm while managing multiple priorities in a busy, hectic, and stressful environment.
Requirements
- Be at least 18 years of age.
- Have a high school diploma or GED.
- Pass an extensive criminal history background check.
- Be able to multi-task in a busy, hectic, and stressful environment.
- Be able to become Georgia P.O.S.T. certified as a Basic Communications Officer within six months of the hire date.
- Become certified and maintain certification as an Emergency Medical Dispatcher.
- Become certified and maintain certification as a G.C.I.C. Terminal Operator.
Responsibilities
- Receiving emergency and non-emergency calls into the communications center.
- Monitoring police, fire, and EMS radio traffic.
- Providing information, answering questions, and referring callers to appropriate staff or agencies for emergency and non-emergency situations.
- Receiving and processing calls for Animal Control.
- Validating 911 address information.
- Logging incoming calls and dispatch information into the CAD system.
- Maintaining records of incoming calls and dispatching activities.
- Assigning case numbers to calls.
- Dispatching Sheriff’s Office, EMS, and fire units.
- Dispatching wrecker service when needed.
- Notifying the Coroner, State Troopers, Investigators, Funeral Homes, Fire Marshals, and other agencies or personnel as needed.
- Advising field units of relevant information.
- Disseminating criminal and driver records.
- Maintaining various records, logs, and files.
- Performing clerical support activities related to communications center operations.
- Inquiring and entering information through the GCIC/NCIC computer system.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
