E911 Coordinator

Bay County Board of County Commissioners•San Diego, CA

3d•$53,301 - $92,953•Hybrid

About The Position

The E911 Coordinator serves as the County’s primary point of contact with the Department of Management Services on E911 fiscal, technical, operational, and strategic planning matters. The role is responsible for maintaining the functionality of the County’s E911 system, managing its database and related records, supporting compliance with applicable laws and state requirements, and planning system enhancements as technology changes. The position maintains 24-hour on-call status and supports disaster preparedness, response, and recovery. The Coordinator works with PSAP leadership, supervisors, call takers, GIS addressing staff, wireless service providers, vendors, and other emergency services partners. The role oversees staff and PSAP operator training, develops procedures and training related to ADA compliance, monitors call volumes and technical standards, resolves PSAP trouble reports, and promotes public education about E911. Work is primarily performed in an indoor, climate-controlled office environment, with possible telework within Florida at the County’s discretion; the position is assigned to a county worksite.

Requirements

High school diploma or equivalent.
Five years of professional experience in a public safety communications environment, or a combination of education and technology experience in a closely related field.
Possess or be able to obtain and maintain a valid Florida driver license upon offer of employment, with a driving record acceptable to the County’s driving policy and insurance program.
Knowledge of E911 operations and technology, including applicable federal, state, and local laws, rules, regulations, and procedures.
Knowledge of Enhanced 9-1-1 systems and the 9-1-1 industry.
Knowledge of telephone systems, databases, and peripheral telephone equipment used in E911.
Knowledge of Insurance Services Office requirements for public safety communications centers.
Knowledge of the Incident Command System and National Incident Management System.
Knowledge of record-keeping methods, practices, and procedures.
Knowledge of project management and organizational skills.
Skill in effectively directing professional staff and carrying out emergency preparedness exercises, disaster planning, disaster response and recovery operations, and enforcement of public safety policies and procedures.
Proficiency in Microsoft Word, Excel, and Outlook.
Excellent oral and written communication skills.
Ability to maintain reliable full-time attendance and comprehend, speak, and read English.
Ability to maintain effective interpersonal and communication skills when dealing with the public.
Ability to work with minimum supervision, complete assignments on time, and cross-check information from multiple sources.
Ability to read maps and follow instructions.
Ability to prepare financial records, budgets, reports, and forms.
Ability to present ideas effectively orally and in writing.
Ability to plan for, recommend, and implement telephone equipment and services for E911 systems.
Ability to establish and maintain effective working relationships with emergency services personnel, local, state, and federal officials, communications company personnel, the public, and other professionals.
Ability to exercise initiative and judgment and remain current on changes to regulations, laws, and procedures related to the position.
Ability to write technical reports, business correspondence, concise monthly reports, and procedure manuals.
Ability to respond to inquiries or complaints from customers, regulatory agencies, and business community members.
Ability to present information effectively to top management, public groups, and boards.
Ability to work independently and productively without supervision.

Responsibilities

Serve as the single point of contact between the County and the Department of Management Services for E911 fiscal, technical, operational, and strategic planning issues.
Maintain the functionality of the County’s E911 system and remain on call 24 hours daily.
Regularly evaluate systems data and voice circuits to confirm adequate capacity for wireline and wireless calls during busy hours.
Manage and maintain the 911 database, including the MSAG.
Coordinate with GIS addressing staff to prevent duplicate street names and addresses, and with wireless providers to conduct scheduled testing when sites are added or changed.
Research, review, edit, and record E911 and 800 MHz radio system tapes in response to subpoenas, media requests, and complaints about call handling.
Maintain current vendor, circuit repair, maintenance, and normal and after-hours contact information.
Ensure County compliance with state and federal laws affecting E911 funds.
Work with PSAP division chiefs, supervisors, and call takers to develop standard operating procedures and training for ADA compliance.
Oversee PSAP operator training on logging recorder equipment, T.D.D. equipment, Power911 call-answering positions, and other PSAP equipment.
Monitor PSAP call-volume data and take action to meet technical standards in the State E911 Plan.
Ensure PSAP compliance with State E911 Plan record-retention requirements.
Ensure PSAP trouble reports are resolved promptly.
Direct and supervise staff and coordinate meetings as needed.
Promote E911 public education campaigns.
Plan expansion and enhancement of Bay County’s E911 system to reflect changing technology.
Perform other related duties as assigned.