E911 Communications Officer I

Fulton County•Various Locations In Fulton County, GA

7d•Onsite

About The Position

This is an unclassified position within the Emergency Services Department. The E911 Communications Officer I is responsible for answering and processing emergency and non-emergency calls through the 911 communications system. Duties include answering calls from the general public, entering information into the Computer Aided Dispatch (CAD) system, and providing lifesaving instructions to callers in emergency medical situations. This role is distinguished from the E911 Communications Officer II by handling calls solely from the public, whereas the latter handles calls from service providers.

Requirements

High School Diploma or GED required.
One (1) year of work experience that shows an ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience.
Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.
All applicants must consent to and successfully pass a background investigation, critical assessment, psychological evaluation, physical/drug screening, and polygraph.
Must be at least eighteen (18) years of age.
Must be a citizen of the United States.
Ability to type at a speed of not less than 25 net words per minute.
Not have been convicted by any state or the federal government of any crime, the punishment for which could have been imprisonment in a federal or state prison or institution; nor have been convicted of sufficient misdemeanors to establish a pattern of disregard for the law, provided that, for the purposes of this paragraph, violations of traffic laws and other offenses involving the operation of a motor vehicle when the applicant has received a pardon shall not be considered.

Nice To Haves

Georgia Crime Information Center (GCIC)/National Crime Information Center (NCIC) Certification
Emergency Medical Dispatch (EMD) Certification
Cardiopulmonary Resuscitation (CPR) Certification
Georgia Peace Officer Standards and Training (POST) Certification
National Incident Management System (NIMS) courses

Responsibilities

Answers incoming emergency and non-emergency voice, text to 9-1-1 police, fire, emergency medical, and Telecommunication Device for the Deaf (TDD) calls from the public.
Determines the nature of the call, the correct signal and/or code, and assigns priority.
Simultaneously enters information into the Computer Aided Dispatch (CAD) System.
Advises supervisors of all priority calls.
Provides lifesaving and pre-arrival instructions to callers in emergency medical situations, remains available to callers while units are in route, and checks medical status.
Monitors and processes alarm calls and maintains report logs.
Receives, processes, and relays emergency/non-emergency information received from the Fulton County Alarm Board.
Silences audible alarms, notifies the affected jurisdiction & location of the alarm, and records incident operator number, reference number, alarm resets, and/or Security or AROs.
Coordinates services with the Fire and Police Departments and with Emergency Medical Services.
Identifies incorrect or outdated information contained in the CAD.
Completes update forms for changes of street names and/or addresses and submits them to supervision for verification.
Answers emergency and non-emergency calls using a Telecommunications Device for the Deaf (TDD).
Performs other related duties as required.