Communications Officer

City of La Verne•La Verne, CA

5d•Onsite

About The Position

The City of La Verne Police Department seeks motivated and well-qualified candidates for the position of Communications Officer to uphold our organizational values of professionalism, responsibility, innovation, dedication, and excellence. Communications Officers are required to work varying shifts including day, swing, or graveyard shift. Applications are currently being accepted from June 14th - August 9th. Recruitment can close at any time once we receive 75 applications. Applications will be reviewed and those selected will be invited to further assessment phases. Applicants who do not include proof of qualifications with their application must undertake the City of La Verne's Communications Officer written exam which is the POST Public Safety Dispatcher Entry-Level Test Battery. Next planned test date: Thursday, August 13th. Communications Officers receive incoming emergency calls for police assistance and dispatch necessary units, operate a computer terminal and phone equipment, and perform a variety of general support duties related to communications and records activities.

Requirements

One year of telephone or dispatch experience.
Equivalent to the completion of twelfth grade.
POST Public Safety Dispatcher Entry-Level Test Battery (or waiver with POST Basic Dispatcher certificate or qualifying POST Dispatcher exam T-score).
Ability to learn appropriate provisions of the California Vehicle and Penal Codes.
Ability to speak clearly and precisely.
Ability to apply standard broadcasting procedures and rules.
Ability to work under pressure, exercise good judgment, and make sound decisions in emergency situations.
Ability to effectively communicate with and elicit information from upset and irate citizens.
Ability to type at a speed necessary for adequate job performance.
Ability to understand and follow oral and written instructions.
Ability to spell accurately.
Ability to work various shifts as assigned.

Nice To Haves

POST Basic Dispatcher certificate
Qualifying POST Dispatcher exam T-score of 45.0 or higher within 1 year of application date

Responsibilities

Receive emergency calls from the public requesting police and other emergency service; determine nature and location of emergency, determine priority, and dispatch police or other emergency units as necessary and in accordance with established procedures.
Maintain contact with all units on assignment; maintain status and location of police field units and fire units.
Answer non-emergency calls for assistance; order tow trucks and public works emergency service or contact appropriate agency.
Coordinate emergency calls and relay information and assistance requests involving other public safety agencies.
Answer incoming phone calls; screen calls and route as appropriate; wait on public at the counter; accept bail money.
Enter, update and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information.
Perform a variety of record keeping, filing, indexing, and other general clerical work, type reports and prepare packages for court filings.
Test and inspect equipment as required.
Assist in performing searches and booking arrested persons.
Monitor various alarm systems and the activity of prisoners in City detention facilities.
Perform related duties as assigned.