E911 Communications Officer I
About The Position
This classification is safety sensitive, subject to random drug testing in accordance with the County’s Drug & Alcohol Policy. The E911 Communications Officer I answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls, determines the nature of the call and the correct signal and/or code, and simultaneously enters information into the Computer Aided Dispatch (CAD) System. This role provides lifesaving and pre-arrival instructions to callers in emergency medical situations, remains available to callers while units are in route, and checks medical status. The officer forwards information to the appropriate emergency response units or agencies and verifies and updates information regarding repossessed vehicles through Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC). Additionally, the role involves using a computer to enter and retrieve data, sorting and filing records, and assisting callers with transactions and information relating to police, fire, and Emergency Medical Services activity. The officer also identifies incorrect or outdated information in the CAD and completes update forms for changes of street names and/or addresses. This position may require testifying in court as the owner of a voice on an E-911 recording and/or as a witness that a call was received.
Requirements
- High school diploma or GED required
- One year of work experience that shows an ability to maintain steady employment in any field
- Must obtain Georgia Peace Officer Standards and Training (POST) Certification within six months of hire
- Must obtain GCIC and NCIC Certifications within six months of hire
- Must obtain Cardiopulmonary Resuscitation (CPR) Certification within six months of hire
- Must obtain Emergency Medical Dispatch (EMD) Certification within six months of hire
- Must obtain certification on all dispatch consoles within twelve months of employment
- Applicants must successfully pass the CritiCall assessment
- Minimum typing speed of 25 net words per minute (NWPM)
Responsibilities
- Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls
- Determines nature of call and correct signal and/or code
- Simultaneously enters information into the Computer Aided Dispatch (CAD) System
- Advises supervisors of all priority calls
- Provides lifesaving and pre-arrival instructions to callers in emergency medical situations
- Remains available to callers while units are in route
- Checks medical status
- Forwards information to the appropriate emergency response units or agencies
- Verifies and updates information regarding repossessed vehicles through Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC)
- Uses a computer to enter and retrieve data
- Sorts and files records
- Assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity
- Identifies incorrect or outdated information contained in the CAD
- Completes update form for changes of street names and/or addresses, and submits to supervision for verification
- Testifies in Court
- May be called to testify as the owner of a voice on an E-911 recording and/or to be a witness that a call was received
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
