E-File Analyst (Remote)

State of Colorado • Denver, CO

2d • Remote

About The Position

The E-Services unit, within the Taxation Division of the Colorado Department of Revenue (CDOR), is responsible for ensuring the department adheres to national and industry standards for electronic filing of income tax, sales tax, and excise tax. This unit aims to provide electronic means for businesses and individuals to conduct transactions and communicate with the department. E-Services oversees Revenue Online, the Sales and Use Tax System, and Taxation Division services within Colorado Interactive’s MyBiz Colorado. The unit also manages the content and updates for the Division’s automated chatbots. The E-File Analyst position is crucial for implementing and advancing the Taxation Division's strategies related to electronic interaction and communication with citizens and taxpayers. This includes incorporating national e-file standards into Colorado's electronic tax returns, enhancing the customer experience on Revenue Online and with Taxation Division chatbots, and resolving electronic filing issues for sales and income taxes. The position is primarily remote, with occasional in-person meetings at the Howard office.

Requirements

• Six (6) years of relevant experience in taxation and/or accounting, designing and writing electronic reports, gathering business requirements, analyzing, testing, and validating business information systems or in an occupation related to the work assigned to this position.
• OR A combination of related education in Taxation, Accounting, Finance, Business, Economics, Information Systems, Computer Science, and relevant experience in an occupation related to the work assigned equal to six (6) years.
• Residency Requirement: Must be a resident of the State of Colorado at the time of submitting your application.

Nice To Haves

• Previous experience with tax knowledge and tax processing software
• Proficient with Microsoft Office and Google Workspace
• Experience with XML schemas and other tax return reporting standards.
• Analyzing tax laws and translating them into electronic tax forms.
• Experience in analyzing, testing, and validating business systems.
• Excellent customer service skills.
• Ability to manage multiple projects and deadlines.
• Ability to collaborate with subject matter experts.
• Self-starter, including the ability to learn new processes, concepts and develop expertise.
• Self-motivated, self-directed, reliable, and accountable.

Responsibilities

• Analyze statutory and form changes and translate them into electronic return formats.
• Evaluate and improve existing processes, documentation, return schema, and business rules.
• Analyze and improve the customer experience and increase utilization of the online system.
• Add functionality to and improve the responsiveness of Revenue Online.
• Interface with outside organizations and work groups to enhance data standards and understand e-file issues.
• Benchmark public and private websites for best practices and develop prioritization for Revenue Online fixes and/or enhancements.
• Assist in the third-party software vendor testing and approval process.
• Research return filings to determine if any submission errors exist that cause a delay in processing.
• Review data in Revenue Online and GenTax to determine where transactional issues occur.
• Communicate with the accounting sections to identify online filing issues that could be prevented by updates to the online filing systems.
• Review user feedback and surveys and propose solutions for issues that taxpayers identify as barriers for online efile.
• Monitor system performance to ensure Gentax processes e-filed returns in a timely manner.
• Manage and respond to inquiries received through departmental email.
• Collaborate with the supervisor to identify system issues and prepare system support tickets.
• Perform User Acceptance Testing, recommend corrections, and resolve assigned system support tickets.

Benefits

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical, Dental, and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree