Bauer: Représentant(e) Commerce Électronique et Garantie/ E-Commerce & Warranty Representative
About The Position
Working at Bauer is like playing on a hockey team. We empower each other to be our best. Everyone on the team has an important role to play. You might be leading others or collaborating with teammates on a big project. Whatever your title, you are part of something bigger than yourself. Founded in 1927, Bauer Hockey developed the first skate. Since then, our passion for the game, drive for innovation, and commitment to the hockey community have made us the most trusted brand in hockey. Want to join our team as an E-Commerce & Warranty Representative? In this role, you will be a key member of our TEAM, in contact with our valued consumers and retailers, and directly influence their Bauer experience.
Requirements
- A high school diploma is required.
- Strong verbal and written communication with a professional outlook and delivery.
- Ability to adapt and multi-task in a fast-paced and changing work environment.
- Personal accountability, which pushes you to take pride in putting your best foot forward every day.
- Ability to manage multiple mailboxes and applications.
- Self-driven and capable of being independent while knowing that your Bauer team is here to support you.
- Strong TEAM focus and an understanding that no one can achieve a greater goal alone without the help of others.
- Proficiency with Microsoft Outlook, Word, and Excel, you have referred to spreadsheets/data sheets to pick out required information.
Nice To Haves
- A post-secondary college certificate or diploma is preferred.
- Knowledge of hockey products is an asset.
- Proficiency in Shopify or another e-commerce platform.
- Proficiency in Gladly or a similar CRM system.
- Familiarity with SAP or similar ERP software.
Responsibilities
- Engaging in consumer-facing conversation exchanges through calls, chats, and emails from English and French speaking customers regarding product and service inquiries, within service level standards.
- Assisting with e-commerce transactions.
- Processing replacement orders.
- Processing shortages and substitutions with follow-up communication.
- Investigating missing or lost packages, while liaising with logistics and individual carriers to resolve delivery discrepancies.
- Identifying issues and managing or processing warranty claims in accordance with policy for individual consumers and retail partners, offering equivalent substitution options as necessary.
- Handling escalations in a calm manner, engaging the manager as suitable.
- Identifying and processing parts replacements and shipments.
- Maintaining product and systems knowledge through internal training and educational sessions.
- Communicating with teammates and liaising with internal departments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
