E-Commerce Specialist (Tiktok Shop) - Bilingual in Korean/English required
About The Position
The E-Commerce Specialist will own and scale the company’s TikTok Shop business, managing end-to-end performance to drive GMV growth, optimize key metrics, and maintain account health and compliance. The role leads cross-functional initiatives involving affiliate strategy, agency and partner management, promotions, inventory planning, and fulfillment operations. The successful candidate combines e-commerce knowledge and hands-on execution with strategic thinking, accountability, and the ability to build and refine processes in ambiguous circumstances. The position is full-time and onsite in Costa Mesa, California.
Requirements
- At least 3 years of experience in e-commerce or marketplace account management.
- Fluency in both Korean and English.
- Strong communication skills with agencies, external partners, and cross-functional teams.
- Strong ownership mindset and ability to manage end-to-end operations.
- Hands-on approach and ability to execute and support strategic initiatives.
Nice To Haves
- Direct experience with TikTok Shop.
- Experience in the beauty, skincare, or cosmetics industry.
Responsibilities
- Own the end-to-end TikTok Shop business and drive GMV growth.
- Monitor and optimize GMV, conversion rate (CVR), average order value (AOV), and other key performance metrics.
- Ensure account health, compliance, and platform performance.
- Manage the TikTok Shop agency and external partners.
- Own affiliate strategy and optimize affiliate performance.
- Collaborate with the influencer marketing team to maximize sales.
- Serve as the main point of contact for TikTok Shop account managers.
- Plan and execute TikTok Shop promotions.
- Manage campaign setup and updates within the order management system (OMS).
- Align promotional strategy with inventory and sales targets.
- Own sales forecasting tailored to TikTok Shop dynamics.
- Monitor inventory levels and prevent stockouts.
- Coordinate with the third-party logistics provider (3PL) on order fulfillment and issue resolution.
- Coordinate with the internal customer service team on shipping-related issues.
- Act as the main point of contact with the 3PL to resolve fulfillment and operational issues.
- Identify fulfillment-related inefficiencies and improve the customer experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
