E-Commerce Manager

Merola Tile•Manalapan Township, NJ

7d•$120,000 - $145,000•Onsite

About The Position

Merola Tile Distributors of America is a national leader in the tile distribution industry—importing, curating, and delivering exceptional, emotionally inspiring tiles from around the world. With a deep commitment to quality, craftsmanship, and style, Merola serves the diverse flooring and surface needs of customers across the U.S. and Canada. What began as a family dream has grown into a vibrant, globally connected enterprise. Today, Merola proudly serves over 20,000 customers, partners with 650 distributors, and employs more than 130 dedicated team members who distribute an extensive range of products through independently owned tile showrooms and major e-commerce retailers. Through its three trusted brands—Merola Tile, SomerTile, and Pan American Ceramics—the company continues to bring inspired design directly into homes, offering a wide array of styles, textures, and patterns that redefine modern spaces. At every level, Merola values its people. Collaboration, creativity, and innovation drive the company’s culture, where curiosity is encouraged, ideas are celebrated, and courtesy defines every interaction.

Requirements

Bachelor's degree in Business Administration, Marketing, Digital Commerce, Ecommerce, Information Systems, Supply Chain, Communications, or a related field.
8+ years of progressively responsible experience in digital commerce, ecommerce, marketplace management, digital merchandising, omnichannel commerce, or a related field.
Demonstrated experience managing and developing employees and leading cross-functional initiatives.
Experience designing, improving, and standardizing digital commerce processes, workflows, systems, and measurement practices.
Experience working across retailer and marketplace portals, digital shelf execution, search and discoverability, digital content, reviews and Q&As, and retail media.
Experience defining and evaluating KPIs and dashboards and using performance data to identify trends and drive process improvements.
Experience managing budgets, vendors, programs, and departmental resources within established authority.
Ability to analyze operational and competitive information and translate findings into actionable recommendations.
Demonstrated ability to manage change, improve processes, and establish consistent and scalable operating practices.
Strong written, verbal, presentation, collaboration, and people-leadership skills.
Must be authorized to work in the U.S. without sponsorship.

Responsibilities

Lead and optimize Digital Commerce operations to achieve department goals related to online transactions, discoverability, digital shelf quality, retailer execution, and performance.
Design, refine, and standardize Digital Commerce processes, workflows, operating practices, and performance measures to improve efficiency, consistency, scalability, and accountability.
Manage and develop Digital Commerce team members by establishing clear expectations, delegating responsibilities, evaluating performance, coaching employees, and strengthening team capability.
Develop and implement functional plans and priorities to increase online sample and product transactions across digital partners.
Optimize product discoverability and organic search visibility across retailer websites, Google, and emerging AI-assisted search.
Manage and improve digital shelf and retailer portal processes, including product content, assets, product launches, listing quality, and retailer requirements.
Evaluate performance metrics and trends through KPIs and dashboards and use data-driven insights to identify risks, opportunities, and process improvements.
Manage retail media programs, approved budgets, vendors, and performance to ensure effective use of resources and measurable results.
Manage and improve customer review, Q&A, FAQ, and feedback processes and translate recurring customer insights into actionable recommendations.
Analyze competitor activity, retailer capabilities, search positioning, pricing presentation, and digital commerce trends to identify opportunities and inform departmental priorities.
Plan and allocate departmental work and resources based on priorities, workload, capability, and business needs; remove barriers and escalate matters outside the role's authority.
Collaborate cross-functionally with Sales, Product, Marketing, Finance, IT, Operations, and Customer Service to align Digital Commerce processes and execution with broader business objectives.
Manage change initiatives within the function by communicating expectations, engaging employees, monitoring implementation, and evaluating results.
Present performance results, insights, risks, opportunities, and recommended priorities to senior leadership.
Contribute to departmental policies, procedures, and continuous-improvement plans.
Support recruitment, onboarding, training, cross-training, and development activities to strengthen team capability and coverage.
Represent Digital Commerce on cross-functional initiatives, committees, and workgroups as needed.
Stay current on digital commerce trends, retailer capabilities, technology, and industry best practices.

Benefits

Medical, Vision, and Dental Insurance
9 Annual Paid Holidays (including New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
Paid Time Off — earned and accrued from your first day with the company
401(k) Plan with company match (eligibility after 1 month)
Employer-Paid Life Insurance
Performance Reviews after 90 days and annually
Quarterly Company Goals — opportunity to earn up to 4 weeks of additional bonus pay annually
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Employee Discount on tile after 6 months
Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
Weekly Company Lunches
Company Culture Events — BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
Fun, Friendly, Family-Like Environment