E-Commerce Logistics & Warehouse Specialist - Eataly Corporate

Eataly North America•New York, NY

2d•$70,000 - $75,000•Hybrid

About The Position

Eataly is seeking a detail-oriented and proactive E-Commerce Logistics & Warehouse Specialist to oversee end-to-end logistics for e-commerce operations and support retail warehouse operations. The role covers order fulfillment, returns management, carrier coordination, inventory control, and warehouse operations. The specialist will help ensure accuracy, efficiency, timely fulfillment, and customer satisfaction through close collaboration with e-commerce, warehouse, supply chain, customer service, procurement, finance, and retail teams. The position follows a hybrid schedule, with up to two days on-site at the warehouse in Jersey City, New Jersey, and three days in the New York City office. Occasional travel to other warehouse locations is required.

Requirements

At least 2 years of experience in e-commerce logistics, warehouse operations, or inventory management.
Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
Proficiency in Warehouse Management Systems (WMS), ERP software, and e-commerce platforms, such as Microsoft D365 and Shiphero.
Strong attention to detail and ability to analyze data to identify inventory or logistics trends and issues.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Excellent written and verbal communication skills for collaboration with internal teams and external partners.
Proactive approach to resolving logistics or inventory discrepancies.

Nice To Haves

Experience working in a hybrid office and warehouse role.
Familiarity with third-party logistics (3PL) providers.
Knowledge of barcode scanning systems and inventory auditing best practices.
Basic understanding of supply chain finance, such as freight costs, customs, or duty calculations.
Strong Excel and analytical skills.

Responsibilities

Monitor and track e-commerce orders from placement through delivery, ensuring timely fulfillment and resolving delays or issues.
Manage the returns process, including receiving, inspecting, restocking, and processing refunds, while maintaining accurate records.
Coordinate with shipping carriers such as FedEx, UPS, and DHL to negotiate rates, resolve delivery issues, and ensure compliance with shipping policies.
Coordinate with suppliers and internal teams to maintain optimal e-commerce stock levels and prevent stockouts or overstock.
Verify and process carrier and supplier invoices, support timely payments, and resolve discrepancies.
Track and report KPIs including order accuracy, delivery times, return rates, and carrier performance.
Identify inefficiencies in e-commerce logistics workflows and propose or implement solutions to improve productivity, reduce costs, or improve customer experience.
Manage warehouse operations and coordinate B2B customer orders.
Provide operational support to retail stores, ensuring timely fulfillment and effective communication across channels.
Monitor retail stock levels, conduct regular audits, and reconcile system records with physical inventory.
Assist with receiving, storing, and organizing retail inventory to support efficient space utilization and accessibility.
Investigate and resolve inventory discrepancies in collaboration with the Warehouse Manager.
Coordinate transfers between warehouse locations or channels, including retail and e-commerce, as needed.
Participate in or lead cycle-counting initiatives to maintain inventory accuracy.
Work with the Supply Chain team to align e-commerce and warehouse operations with broader business goals.
Communicate with Customer Service to address logistics-related inquiries or complaints.
Support Procurement and Finance teams with data and insights for demand planning and budgeting.