E-Commerce Lead

The Kroger Co.•Louisville, KY

About The Position

Manage the day-to-day operations of the store’s e-Commerce department to achieve sales objectives, goals, and budgets. The role is responsible for staffing the department and developing associates to achieve desired results. The employee is expected to demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The E-Commerce Lead oversees customer experience, product flow, scheduling, associate training and productivity, legal and food-safety compliance, order fulfillment, equipment, expenses, and department maintenance. The role also leads e-Commerce initiatives, monitors performance against sales and budget targets, and provides feedback to store and division leadership.

Requirements

Effective communication skills.
Strong organizational skills.
Strong leadership skills.
Basic knowledge of computers.

Nice To Haves

High school diploma or equivalent.
Experience with and knowledge of Point of Sale (POS).
Retail experience.

Responsibilities

Ensure the store e-Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
Meet product-flow demands and create schedules according to guidelines.
Develop associates to meet productivity standards and certify them once they meet or exceed goals.
Confirm associates follow local, state, and federal laws, food-safety procedures, and company guidelines.
Train associates on all functions and duties of order selector and customer attendant roles.
Lead the team in planning, implementing, and executing e-Commerce initiatives.
Achieve or exceed weekly, period, and annual sales and wage budgets, as well as other targeted goals, including customer satisfaction leading to repeat sales.
Assist in analyzing and responding to the competitive landscape.
Ensure orders are filled with requested products or comparable substitutes in a timely and effective manner.
Use Best Practices to determine appropriate substitutions when items are out of stock.
Follow processes for streamlining the collection of orders, products, checkouts, and delivery.
Report inventory issues, such as out-of-stock items, to department heads in a timely manner.
Troubleshoot equipment and devices for the e-Commerce department.
Provide feedback to the store management team, district manager, field specialist, coordinators, and division e-Commerce manager on the effectiveness of operational plans and programs.
Monitor and control department expenses.
Ensure preventative maintenance is performed on all department equipment.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Perform the essential functions of the position with or without reasonable accommodation.