E-Commerce Lead

Kroger • Louisville, KY

6d

About The Position

Manage the overall day-to-day operations of the store’s e-Commerce department to achieve desired sales objectives, goals and budgets. The role is responsible for staffing the department and developing associates to achieve desired results. The E-Commerce Lead demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

• Effective communication skills.
• Strong organizational skills.
• Strong leadership skills.
• Basic knowledge of computers.

Nice To Haves

• High school diploma or equivalent.
• Experience with and knowledge of Point of Sale (POS) systems.
• Retail experience.

Responsibilities

• Ensure the store e-Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Meet product-flow demands and create schedules according to guidelines.
• Develop associates to meet productivity standards and certify them once they meet or exceed goals.
• Confirm associates follow local, state and federal laws, food safety procedures and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead the team in planning, implementing and executing e-Commerce initiatives.
• Achieve or exceed weekly, period and annual sales and wage budgets, as well as other targeted goals, including customer satisfaction that leads to repeat sales.
• Assist in analyzing and responding to the competitive landscape.
• Ensure orders are filled promptly and effectively with requested products or comparable substitutes.
• Apply Best Practices to determine appropriate substitutions when items are out of stock.
• Follow processes to streamline collection of orders, products, checkouts and delivery.
• Report inventory issues, such as out-of-stock items, to department heads in a timely manner.
• Troubleshoot equipment and devices for the e-Commerce department.
• Provide feedback to the store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans and programs.
• Monitor and control department expenses.
• Ensure preventative maintenance is performed on all department equipment.
• Supervise and coach direct reports, complete performance reviews and provide feedback.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed