E-Commerce IT Senior Product Manager – Waters

Becton Dickinson Medical Devices • Milpitas, CA

5d • Onsite

About The Position

The E-Commerce Senior Product Manager – IT Business Partner – Waters serves as the primary technology partner for global digital commerce capabilities across plan, build and run activities. Embedded within the global digital product operating model, this role translates commercial and customer needs into a prioritized roadmap and leads delivery and reliable operation of the e-commerce platform. This individual partners with Global Marketing, Commercial, Customer Experience, Service, Finance, Supply Chain, Quality, Legal and IT teams to shape requirements, design scalable solutions, deliver programs and drive operational excellence. The role collaborates with internal teams, strategic vendors and system integrators to improve how customers discover, evaluate, purchase and receive Waters products, consumables and services through digital channels. This leadership position reports to the Waters IT Business Partner and Technology Lead supporting Global Commercial and Digital capabilities.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field
• 4+ years of experience in a technology or process organization
• At least one full lifecycle implementation of SAP Commerce Cloud/Hybris and/or Adobe Experience Manager
• Strong functional and technical understanding of SAP Commerce Cloud architecture, including B2B and B2C capabilities, product catalogs, pricing, promotions, customer accounts, cart, checkout, and order management
• Working knowledge of Adobe Experience Manager Sites and Assets, including content authoring, templates, Core Components, and digital asset management
• Understanding of enterprise integration patterns and API-led architecture
• Familiarity with agile or hybrid agile principles and development methodologies
• Demonstrated end-to-end business process thinking
• Ability to communicate complex business/technical challenges in a simplified manner
• Strong analytical, evaluative, and problem-solving abilities
• Excellent judgment and decision-making skills
• Proven ability to work effectively in a matrixed organization
• Excellent oral and written communication skills

Nice To Haves

• Master's degree in Computer Science, Information Technology, Business Administration, or MBA
• 7+ years of experience in IT business partnership or product management roles
• Multiple full lifecycle implementations of SAP Commerce Cloud and AEM in global, enterprise environments
• Experience in life sciences, diagnostics, laboratory technologies, scientific instruments, consumables, or other regulated industries
• Expert-level functional and technical working experience in SAP Commerce Cloud, including SmartEdit, Backoffice, and business commerce capabilities
• Deep knowledge of SAP Composable Storefront (Spartacus), Angular-based storefront concepts, and Omni Commerce Connect (OCC) REST APIs
• Advanced understanding of SAP Commerce engineering: Java and Spring-based extension architecture, data modeling, ImpEx, Flexible Search, Solr/Algolia search and indexing, CronJobs, caching, and performance tuning
• Expert knowledge of AEM as a Cloud Service, component development, HTL, client libraries, content fragments, Experience Fragments, and headless content delivery
• Proven experience integrating SAP Commerce Cloud, AEM, SAP ERP, MuleSoft, payment gateways, identity and access management, tax, search, analytics, and marketing technologies
• Working knowledge of customer identity platforms, product information management (PIM), and digital marketing platforms supporting global e-commerce
• Deep understanding of B2B e-commerce and digitally enabled customer journeys, particularly in complex, technical product environments
• Demonstrated thought leadership in connecting business needs with technology solutions
• Proven track record of leading change using positive and collaborative methods across global, matrixed organizations
• Experience mentoring and motivating cross-functional teams
• Strong ability to influence and break down silos within and across organizations
• Experience working with Global Marketing, Commercial, Customer Experience, Service, Finance, Supply Chain, Quality, and Legal teams
• Demonstrated success in managing relationships with strategic vendors and system integrators
• Good knowledge of processes, technology, and data across Order Management, Logistics and Distribution, Manufacturing, Quality, and R&D
• Understanding of regulatory compliance requirements in life sciences or laboratory industries
• Experience with data governance, security frameworks, and risk mitigation in e-commerce environments
• Knowledge of SAP Commerce Cloud deployment and support practices, platform upgrades, and Cloud Manager deployment pipelines
• Experience with AEM Dispatcher caching and security, and operational monitoring
• Strong humility, listening, creativity, and negotiation skills
• Proven ability to accept ownership and drive resolution in ambiguous situations
• Track record of measuring and communicating value realized through defined metrics and supporting analysis
• Experience facilitating solution discovery and blueprinting outcomes with a service and customer-oriented mindset

Responsibilities

• Manage and Deliver Plan, Build and Run activities of Global e Commerce Product Model.
• Collaborate with a Product Owner and be the owner of the Product from IT side.
• Interpret the business needs and communicate with the IT team.
• Plan technical upgrades with the Solution Architect to keep the product relevant.
• Work with the IT Project Manager to collaborate with all IT Vendors to understand dependencies and plan work for boundary releases.
• The Product Manager will work with the Business Partner as needed to take new work or change requests through the IT boards.
• Work with the IT Project Manager to follow through defects and get them resolved or dispositioned for later release by collaborating with the Product Owner.
• Help IT Project Manager with roadblocks in reaching out to the cross teams for support, if there are any gaps.
• Work with the PMO team for the status and risk associated with each sprint and escalate as needed.
• Develop deep knowledge of the Waters enterprise and digital technology landscape, including current-state architecture, integrations, data flows and capabilities supporting global commercial operations.
• Establish and earn value-adding, partner relationship maturity for yourself and for the IT function.
• Identify and define new opportunities to leverage technology and/or process re-design to advance e Commerce strategy that directly contribute to driving revenue growth, cost optimization and/or risk mitigation and compliance.
• Advocate for the business within IT, and advocate for IT within the business.
• Serve as the primary representative and accountable party for all e Commerce services across business stakeholders.
• Work with other IT business partner teams and external partner teams to define, document, analyze and prioritize existing and emerging business requirements.
• Complete the projects/improvements/deliverables needed to implement technology, processes, or services to meet business requirements including the documentation, testing and implementation.
• Manage and facilitate IT partner teams to ensure delivery provides the desired outcomes.
• Partner with Waters Global Marketing, Commercial, Customer Experience and regional teams to understand evolving customer and channel needs, translate them into reusable global capabilities and manage appropriate regional variations.
• Work across Waters IT product and platform teams to ensure digital commerce solutions are integrated with enterprise roadmaps for customer, product, pricing, order, inventory, service, identity, analytics and content capabilities.
• Execute projects and report progress, including consistent and effective communication, change management impact analysis, readiness and effectiveness, cutover and go-live support. This includes managing escalation and mitigating risk.
• Measure and communicate value realized on a periodic basis through defined and agreed upon metrics and supporting analysis.
• Facilitates and collaborates to Deliver Business Outcomes
• Lead and collaborate with business and technology partners from ideation through value realization for Waters global digital commerce products and services.
• Maintain and communicate the roadmap, balancing global capability reuse, regional requirements, customer impact, regulatory obligations and commercial value.
• Works closely with the project management office to ensure the execution of plans corresponds with what was earlier promised throughout the project or product lifecycle.
• Works closely with the product owners to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle.
• Provides business analysis support to solution architects to ensure the project or product is aligned with the overall enterprise architecture.
• Consults with application and infrastructure development projects and products to fit systems or infrastructure to architecture and identify when it is necessary to modify projects to accommodate the solutions architecture.
• Collaboration with Solutions Design and Analysis Reviews documented detailed business requirements for projects to ensure accurate requirements, then collaborates with Solution Design teams for evaluation, design, and analysis for the implementation of a solutions architecture.
• Contributes to architectural designs to guide and contextualize solution development across products, services, projects, and systems (including applications, technologies, processes and information).
• Analyzes the business-IT environment (run, grow and transform the business) to detect critical deficiencies, legacy, and technical debt, and recommends solutions for improvement (systems of record, insight, differentiation, and innovation).
• Orchestrates Solutions Delivery Directs the governance activities associated with ensuring solutions architecture assurance and compliance.
• Facilitates the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations following the enterprise architecture direction and principles.
• Supports service managers in EOL (end of life) product decisions to maintain, refresh or retire products, services, or systems (including applications, technologies, processes and information).
• Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements.
• Identify organizational and financial impacts of digital commerce solution decisions, including implications for customer experience, commercial operations, service, supply chain, data governance, security and support.

Benefits

• Total Rewards program
• Competitive package of compensation and benefits programs
• Salary or hourly rate ranges reward associates fairly and competitively
• Regular review of salary ranges and factors
• Pay is based on the role and the necessary skills and education to perform it successfully
• Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior