E-commerce Fulfillment & Packaging Specialist

Mayorga Coffee•Rockville, MD

2d•Onsite

About The Position

This role is responsible for ensuring accurate and timely order fulfillment in an e-commerce setting. The specialist will contribute to the selection, preparation, and packaging of customer orders, maintaining product presentation, optimizing space, and protecting product integrity. A key objective is to achieve an average order fulfillment time of less than 48 hours. The position also involves operational oversight, including managing open orders, discrepancies, and customer pick-up systems, as well as preparing packaging materials and assembling packaged products. Continuous improvement, team leadership, training, and effective communication with other departments are also integral parts of this role.

Requirements

Strong focus on timeliness, quality, and excellence in work.
High attention to detail.
Ability to occasionally lift up to 50 pounds, with or without reasonable accommodation.
Ability to stand and work on feet for 8 or more hours, with or without reasonable accommodation.
Ability to regularly reach, lift, climb, balance, stoop, kneel, or crouch as part of the essential functions of the position, with or without reasonable accommodation.
Demonstrates leadership and maintains a positive attitude.
Self-motivated, willing to learn, and comfortable working in a fast-paced environment.
Schedule flexibility based on operational needs.
Maintain regular and reliable attendance.

Nice To Haves

Previous experience in e-commerce fulfillment or related operations preferred.
Previous experience with inventory management systems preferred.
Bilingual (Spanish and English) strongly preferred.

Responsibilities

Contribute to the selection, preparation, and fulfillment of each customer’s order with accuracy and efficiency.
Ensure orders are packaged with care, maintaining product presentation, optimizing space, and protecting product integrity during fulfillment.
Maintain a commitment to achieving an average order fulfillment time of less than 48 hours.
Review the Open Orders report regularly and take proactive steps to identify and resolve discrepancies, delays, or outstanding issues.
Manage expired orders and redeposits within the local locker pick-up system.
Organize and maintain records of customer fulfillment pick tickets.
Create Sales Orders for wholesale customers as required.
Prepare packaging materials including, but not limited to, bags, labels, tin ties, and boxes.
Fill, seal, secure with tin ties, and place packaged products into designated boxes in accordance with established procedures.
Identify and report system issues promptly, contributing to a culture of problem-solving and operational excellence.
Maintain departmental cleanliness and organization standards to support workflow efficiency and food safety compliance.
Foster a collaborative and motivated team environment that promotes both speed and accuracy.
Support process improvement initiatives that enhance efficiency and drive continuous improvement.
Conduct monthly finished goods inventory counts to maintain accurate inventory levels.
Provide comprehensive training to new team members, ensuring they develop the knowledge and skills necessary for successful order fulfillment.
Serve as a mentor and resource for team members, supporting their growth and development within the department.
Communicate effectively with the Customer Experience team regarding order fulfillment issues to support timely resolution and customer satisfaction.
Report equipment issues promptly to support timely maintenance and repairs.
Contribute to the overall growth, performance, and success of the team.
Perform other duties as assigned, demonstrating flexibility and a willingness to contribute to the overall success of the team and organization.